EIN 6133 Enterprise Systems Engineering

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EIN 6133Enterprise Systems Engineering

• Fall 2007
• Chin-Sheng Chen
• Florida International University

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T11 Enterprise Systems Design Typical Business
Processes

• Business process definition
• Business process types
• HR
• Accounting
• Manufacturing
• Sales
• Customer service
• etc

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Reference

• HEA

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The ESE Framework Re-visit
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Business process - definition

• Process
• A series (linear or graph) of actions, changes,
  or functions that bring about an end or result.
• Process types
• Material processes
• Relate to human tasks that move, transform,
  measure and assemble physical objects in the
  physical world
• Information processes
• Relate to automated (or partially) tasks that
  create, process, manage, and provide information
• Business processes
• Market-centered descriptions of an organizations
  activities implemented as information processes
  and/or material processes.
• That is, a business process is engineered to
  fulfill a business contract or satisfy a specific
  customer need.

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Business process - definition

• Business process
• A set of business activities organized into
  tasks, roles, rules, and procedures toward a
  business objectives.

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Business processes- classification

• Sales (logistics)
• Core processes
•         material master processing
•         customer master data processing
•         condition processing
•         mailing campaign processing
•         sales activity processing
•         customer quotation processing
•         sales order processing
•         credit limit check
•      

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Business processes- classification

• Sales (logistics)
• Core processes
•         outline agreement
•         goods issue processing
•         delivery processing
•         transport
•         billing
•         rebate processing

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Business processes- classification

• Sales (logistics)
• Business objects
• sales (customer inquiry, customer quotation,
  sales order, customer outline agreement, customer
  complaints order)
• shipping (customer delivery, transport)
• billing (customer billing document)
• sales support (partner sales activity, mailings)

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Business processes- classification

• organizational units
• sales organization
• distribution channel
• division
• sales area
• plant
• sales office
• shipping point
• loading point
• transportation planning point

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Business processes- classification

• Procurement
• Core processes
• material master processing
• vendor master processing
• material disposition
• purchase requisition processing
• purchase requisition assignment
• processing of RFQ issued to vendor
• vendor quotation processing
• scheduling agreement processing
• contract processing

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Business processes- classification

• Procurement
• Core processes
• purchase order processing
• entry of service rendered
• shipping notification/confirmation processing
• goods receipt processing with reference
• inspection lot creation
• result recording
• invoice processing with reference
• goods issue processing

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Business processes- classification

• External accounting
• Core processes
• Down payment release
• Automatic payment
• Automatic clearing
• Depreciation
• Reclassification receivables/payables
• Execution of year-end closing
• Fiscal year change

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Business processes- classification

• External accounting
• Core processes
• Automatic payment
• Automatic clearing
• Depreciation
• Reclassification receivables/payables
• Execution of year-end closing
• Fiscal year change

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Business processes- classification

• HR management
• Core processes
• planning of organizational plan
• personnel selection
• employee hiring
• employee transfer
• salary adjustment
• career planning
• individual personal development planning
• calculation of remuneration

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Business processes- classification

• Business planning and control
• Core processes
• cost/revenue element processing
• cost center processing
• activity type processing
• internal order processing
• sales planning
• activity type planning
• material cost estimate
• profit planning

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Business processes- classification

• manufacturing preliminary costing
• production order preliminary costing
• simultaneous costing
• direct activity allocation
• transfer of sales and distribution documents to
  profitability analysis
• cost assessment
• price calculation
• process cost allocation
• overhead calculation

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Business processes- classification

• overhead calculation
• internal order settlement
• determination of work in process (WIP)
• variance calculation of product costs
• settlement of product costs
• profit and contribution margin analysis
• cost center analysis

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Business processes- classification

• Financial management
• Core processes
• security account transfer
• corporate actions
• warrant processing
• balance sheet transfer
• incoming account statement
• status analysis/cash management and forecast
• convertible bond processing
• deferred interest processing

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Business processes- classification

• Customer service
• Core processes
• processing of debit memo request
• service notification creation and processing
• service order creation and processing
• service order release
• service order execution
• service order completion confirmation
• service order settlement
• service order completion

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Business processes- classification

• Customer service
• Core processes
• service order completion
• billing
• sales order processing
• delivery processing
• resource related billing
• catalog processing
• master warranty processing

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Business processes- classification

• Manufacturing processes
• Core processes
• material master record processing
• material BOM processing
• routing processing
• work center/resource processing
• sales and operations planning
• demand management
• material requirements planning (MRP)
• master production scheduling
• planned order conversion

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Business processes- classification

• Manufacturing processes
• Core processes
• planned order conversion
• creating/processing production order
• release of production order
• execution of production order
• confirmation of production order
• production order settlement
• goods issue for production orders
• good receipt processing from production