Leading Teams to Excellence

1
Leading Teams to Excellence

• Nancy C. Hoffman, Ph.D., LCPC
• Executive Director
• Professional Development and Training Division
• Md. Dept. of Public Safety and Correctional
  Services
• [phone]
• nhoffman_at_dpscs.state.md.us

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Workshop Objectives

• At the conclusion of this workshop, participants
  will be able to
• Rate the current functioning of their teams
• State the 6 dimensions of team leadership
• Assess their own team leadership competencies
• Administer a tool to receive feedback from their
  team members on their leadership skills

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Five Dynamics of Teamwork and Collaboration(Larso
n LaFasto, 1989, 2001)
4
Leader Self-Assessment
5
Six Dimensions of Team Leadership
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Dimension 1 Focus on the Goal

• Define the goal in a clear and elevating way
• Dont play politics
• Help team members see their relevance to the goal
• Keep the goal alive

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Dimension 2 Ensure a Collaborative Climate

• Make communication safe
• Demand a collaborative approach
• Reward collaborative behavior
• Guide the teams problem-solving efforts
• Manage your ego and personal control needs

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Dimension 3 Build Confidence

• Get results
• Make team members smart about key issues and
  facts
• Exhibit trust by assigning responsibility
• Be fair and impartial
• Accentuate the positive
• Say Thank You

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Dimension 4 Demonstrate Sufficient Technical
Know-How

• Know your stuff
• Get help use technical resources you dont
  possess but others do

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Dimension 5 Set Priorities

• What must happen/what must not
• When priorities change

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Dimension 6Manage Performance

• Require results make performance expectations
  clear
• Review results give constructive feedback and
  resolve performance issues
• Reward results recognize superior performance

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Suggested Readings

• Larson, C. LaFasto, F. (1989) TeamWork What
  Must Go Right/What Can Go Wrong, Sage
  Publications.
• LaFasto, F. Larson, C. (2001) When Teams Work
  Best, Sage Publications.
• Luntz, F. (2007) Words That Work Its Not What
  You Say, Its What People Hear, Hyperion.
• Scott, S. (2004) Fierce Conversations, The
  Berkley Publishing Company.