Overview continuedOutline

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Overview continuedOutline

• Groundrules / Norms for communication,
  participation and collaboration this week

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Norms / Ground rules

• Individually, think of effective work teams you
  have been on and write down ONE factor which
  contributed to this teams effectiveness
• As a group, select 3 factors which you would like
  to propose as norms or ground rules to support a
  spirit of cooperation, teamwork and effective
  communication during this course.
• Use the BLUE cards. One idea per card, 3 ideas
  per table. Write USING LARGE LEGIBLE TEXT.

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Additional norms

• Switch mobiles off
• Enforcement and reminding others of ground rules
  is a a joint responsibility (e.g. Time
  Management
• Keeping interventions brief
• Allowing others to comment
• Getting back from breaks/lunch on time
• Active Listening

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Listening to Lead

• Cluster/Sector Lead Training

With acknowledgement to the UNOCHA EFCT course
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As cluster/sector lead, you

• Forge partnerships
• Facilitate meetings
• Build consensus
• Negotiate agreements
• Resolve differences
• Influence and persuade

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Active Listening

• Using verbal non-verbal cues
• to show interest to gain additional information
• with the intent to better understand the
  perspective
• of another person.

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Failing to listen
Im not convinced thats the best strategy But
then again, I wasnt listening.
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Active Listening Tools
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Probing questions

• Help people clarify, develop or refine their
  idea.
• Can you please explain that point?
• What more can you tell me about?
• What example might illustrate your point?
• What led you to believe this?
• How do you feel about what is happening in...?
• How would you implement this idea?

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• Whats are the benefits of using active listening
  skills as a cluster/sector lead?

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The trouble with not listening
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Active Listening Benefits

• Avoid misunderstandings and needless conflict
• Understand cluster member interests and
  objections. I.d. areas of agreement
• Avoid mistakes due to ignorance or ego
• Generate new/better ideas and creative solutions
• Enhance ability to influence and persuade

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Demonstrate and practice

• In all of your groupwork and interpersonal
  interactions during this course
• After the course

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Finishing up Day 1

• Daily Debrief in your coordination exercise
  group (15 minutes)
• What went well today?
• What needs improvement for tomorrow?
• What additional information is required on todays
  themes?
• Select a group spokesperson
• Group Exercise Coordination Structure in Slomania

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Exercise Coordination Structures

• Back in Slomania
• You are government, UN group, International NGOs,
  SLOCON local NGO and CBO consortium
• Background
• Form four diverse groups of equal numbers
• Clusters, gender, UN and non-UN
• Exercise instructions

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To Do

• Daily Debrief (15-20 minutes)
• In your groups, agree on your statement and
  position for tomorrows Government-NGO-UN meeting.
  Select two people to attend that meeting one
  spokesperson and one support person.
• We start at 0830 AM

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Session Objectives

• Explain how active listening contributes to your
  effectiveness as a cluster/sector lead
• Demonstrate active listening skills
• Summarize three different views on how clusters
  are activated
• Describe facilitation skills

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• Use initial phrasessuch as
• In other words
• What I hear you saying is
• If I understand you correctly

• In your own words, restate what you heard
• Used to verify your understanding of other
  persons views
• Avoid noting approval or disapproval
• Practice paraphrasing starting now

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• Try out thesesummarizing phrases
• To summarize, your main points are
• These seem to be the key ideas that you have
  expressed

• Summarize important ideas, facts or data
• Used to establish a basis for further discussion
• Organize and summarize systematically

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• Body Language
• Facial expressions e.g nods
• Affirmations e.g. Uhmm!
• Avoiding distractions
• In some cultures appropriate touch
• Others?

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• Drawing out
• How do you like?
• What are your ideas?
• How do you feel about?
• What do you think?
• Please elaborate
• What do you mean by?

• Use Open-Ended Questions (What, Why, How?)
• Use evaluative and divergent questions
• Probe to gain additional information

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Closed to Open Questions

• Exercise Rephrase the following closed
  questions to make them open-ended

• Are you involved with the health program?
• Isnt this the best solution?
• Did you find this meeting useful?

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Probing questions

• Help people clarify, develop or refine their
  idea.
• Can you please explain that point?
• What more can you tell me about?
• What example might illustrate your point?
• What led you to believe this?
• How do you feel about what is happening in...?
• How would you implement this idea?

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Practice Makes Perfect!
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Step 1 Pick a topic to speak about

• The cluster approach should be activated
  according to clear procedures involving HC,
  partners, global leads, and ERC
• Activation procedures are overly bureaucratic,
  the cluster approach must be field-driven
• The cluster approach shouldnt need to be
  activated at all it should be the standard of
  how we work together
• If my agency is to be held accountable by the HC,
  then NGOs in my cluster must be accountable to
  me.
• If the HC role is to be strengthened and taken
  seriously, then cluster leads must be accountable
  to them.
• The UN uses the cluster approach to get more
  money, at the expense of NGOs.
• The cluster approach is about raising the
  standards of how we work together, in all
  emergencies.

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Step 2 Prepare talking points
Take a minute to think about the points or
argument you want to make. Write the name of your
issue on a sheet of paper e.g. 1. Clear
procedures needed to activate cluster
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Step 3 Form Triads
Find two partners who have a different opinion or
a different issue.
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Step 4 one Speaker one Listener
Speaks-gives opinion
Paraphrase questions
5 minutes

• Speaker speaks, gives opinion
• Listener LISTENS, paraphrases, draws the speaker
  out using probing questions. At the end of
  five minutes the listener summarizes the main
  points
• Observer observe after summary gives feedback
  on active listening.

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Step 5 Active Listening Practice

• Listener cannot take notes, use ears only.
• Start when facilitator says BEGIN
• Stop when facilitator calls STOP. Listener
  then summarizes main points and speaker validates
  the summary.
• Observer provides feedback on active listening
  skills.
• Repeat 2 above Switch Roles.

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Active Listening Debrief

• What helped or hindered active listening?
• When you were the speaker did you feel the
  person was listening? How do you know?
• What non-verbal cues were used to aid active
  listening?

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Active Listening Benefits

• Avoid misunderstandings and needless conflict
• Understand cluster member interests and
  objections. I.d. areas of agreement
• Avoid mistakes due to ignorance or ego
• Generate new/better ideas and creative solutions
• Enhance ability to influence and persuade

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Paraphrasing helps us ensure that we understand