Ambassadors or Assassins Building employee engagement

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Ambassadors or Assassins Building employee
engagement

• Angela OConnor
• Chief People Officer

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LeadershipIts a question of levels
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Level 5 Leadership

• Good to Great Jim Collins
• You can accomplish anything in life provided that
  you do not mind who gets the credit Harry. S.
  Trueman

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Level 5 Hierarchy
Level 5 LEVEL 5
EXECUTIVE Builds enduring
greatness through a paradoxical blend of
personal humility and professional will.
Level 4 EFFECTIVE
LEADER Catalyzes commitment to and vigorous
pursuit of a clear and compelling vision
stimulating higher performance standards
Level 3 COMPETENT
MANAGER Organises people and resources towards
the effective and efficient pursuit of
pre-determined objectives
Level 2 CONTRIBUTING TEAM
MEMBER Contributes individual capabilities to the
achievement of group objectives and works
effectively with others in a group setting
Level 1 HIGHLY CAPABLE
INDIVIDUAL Makes productive contributions through
talent, knowledge skills and good work habits
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CONTEXT

• A time of major change
• PSAs in place for first time
• Direct Communication with Victims to be launched
• Charging decision to move from Police to CPS
• Investigations by CRE
• Major problems with recruitment

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CONTEXT
Staff needed to be on board if we were to succeed
but
They were more likely to be our assassins than
our ambassadors
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STAFF CONFIDENCE IN CPS

• 2002 Staff Survey found
• Poor satisfaction with CPS as a place to work
  (46)
• Managers did not explain changes to staff (28)
• Few opportunities for personal development (32)
• Few think recruitment system is fair (27)

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2002 STAFF SURVEY
Low morale in CPS also had an impact on our
service
Just 44 of staff felt the quality of service
offered by the CPS was good
This, in turn, has an impact on public perceptions
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PEOPLES PANEL
Fire Service
NHS Hospitals
Inland Revenue
Benefits Agency
Courts
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PEOPLE LINKS WITH BUSINESS PERFORMANCE

• 88 of staff with high commitment say it improves
  their performance (Source MORI)
• Companies voted as best to work for yield
  higher returns to shareholders (Source Fortune)
• Companies where staff understand organisational
  goals have a 24 greater shareholder return
  (Source Watson Wyatt)

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EMPLOYEESBRAND ALIGNMENT IMPROVES PRODUCTIVITY
Committed to values of the organisation?

• Over 70 felt their productivity had improved
  over the past year

• Less than 1 felt their productivity had improved
  over the last 12 months

Source MORI Case Study
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KEYS TO ADVOCACY

• Being able to contribute
• Faith in the leadership/direction
• Organisational pride
• Communications
• transparency
• honesty
• relevance

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OUR STRATEGY

• Overhauled recruitment process
• Set up in-house schemes to develop and support
  staff
• Managers development programme
• Law scholarship scheme
• New Employee Assistance programme providing 24/7
  support including trauma counselling.
• Introduced Race Equality Scheme
• Improved internal communications

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MORE FACE-TO-FACE COMMUNICATION
Actual
Internal newsletter
Other newsletters
Immediate manager/ supervisor
Team briefings
Intranet
Grapevine/rumour
Memos
Press/ext media
Noticeboards
Senior management
Unions
Internet e-mail
Video
Preferred
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WHAT STAFF MOST WANT TO KNOW
How we are performing Customer feedback Ideas
acted on
Future plans Re-organisation Performance
feedback Ideas listened to
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WHAT ARE THE BARRIERS?
Source MORI
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TURNING STAFF INTO AMBASSADORS
Major legislative changes successfully
implemented
Race Equality Scheme now used as model of good
practice by CRE
More than 300 people have passed through
law scholarship scheme including
administrators who are now prosecutors
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TURNING STAFF INTO AMBASSADORS2004 STAFF SURVEY
2002
2004
Satisfaction with CPS as place to work 46 58
Experience of recruitment system is fair 28 55
Opportunities for personal development growth 32 50
Managers explain the reasons behind changes 28 44
Quality of service offered by CPS is good 44 60
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BUT WERE STILL NOT THERE
Introducing E-Learning The Prosecution College.
Introducing Regional HR Business Partners.
Extend flexible working 24/7 service.
Increase Diversity at most senior levels with
assessment centre for staff.