Management Advisory Board

1
What is my role in making EITS a Learning
Organization?

• Management Advisory Board
• Presented by Lynn Latimer
• 6/17/2008

2
What is a Learning Organization?

• organization that focuses on the customer first
• organization that plans differently in order to
  meet the mission
• organization that bases decisions on facts
• organization that utilizes best practices
• organization that strives for continuous
  improvement
• organization that retains staff and others desire
  to join
• organization which others model

3
Pulse Check

• 1. Do you believe EITS is the best organization
  it can be?

4
EITS Accomplishments

• Compact Planning
• EITS FactBook--Services Defined
• Project Management
• Clarity

5
Pulse Check

• 2. Do you believe EITS can be a learning
  organization and one others model?

6
EITS Performance Maturity Model (EPMM)

• Goal--Becoming a Learning Organization

7
Why

• Customer-Focused, Performance Driven, Learning
  Organization
• Vision
• Continue in the role of state and national leader
  in information technology, and to be recognized
  as the first source for knowledge and expertise
  in the area of information technology.
• Mission
• Provide a robust, reliable, and secure
  information technology infrastructure, maintain
  essential production services, and offer
  world-class support.

8
Why
Out of our Control
In our control

• Internal Drivers
• Increase proactiveness
• Improve documentation
• Utilize best practices
• Create partnerships
• Define clear ownership

• External Drivers
• Fulfill the EITS Vision
• Competition
• Change
• External regulation Public over site
• Budgets Flat Stakeholder expectations are
  rising

9
What

• Success Look Like Customers characterize EITS
  as
• a unified and proactive service organization that
  focuses on the customer first
• a forward focused and planned organization to
  meet the UGA mission
• a data-driven organization that base decisions on
  facts
• an efficient and effective organization that
  utilizes best practices
• an organization that walks the walk and strives
  for continuous improvement
• an organization which staff remain/loyal/desire
  to be part of and others desire to join
• an organization which others model

10
Pulse Check

• 3. Do you feel that your team actively
  contributes to EITS being its best and meeting
  the mission of the University of Georgia?

11
How

• EITS Performance Maturity Model
• Key Features
• Focus on organizational perspective
• Graduated levels of performance
• Integrated approach

12
How

• 8 categories which identify specific areas EITS
  will focus to on meet the goal
• The EPMM is based upon a maturity model format.
  There are 5 Levels within the model
• There is a specific measurable objective for each
  of the 8 categories at each level.

13
How
14
How
15
How
16
The Challenge

• Change in Culture
• How we plan
• How we operate
• How we are held accountable
• How we define processes and data

17
The Challenge

• Change takes time, effort, and steadfast
  commitment from everyone
• Communicate

18
Pulse Check

• Do you feel you have personal ownership in
  helping EITS become a learning organization?

19
ITPDS
Focus Standards, Efficiency, Assurance,
Compliance Tools Six Sigma, Dashboards,
QuickBase, ITIL
Focus Alignment, Prioritization, Resource
Allocation Tools Compact Planning, Project
Management, Clarity
Strategic Planning Portfolio Management
Predictable Lifecycle Capacity Management
Focus Prediction, Optimization, Depreciation
Tools Forecasting, Trending, Data Warehousing,
QuickBase
Assessment Improvement
Focus ComparisonsPeers/Aspirants Industry Tools
Educause, Gartner, Surveys
Research
20
ITPDS Contact
21
Key Points

• Goal
• Become a learning organization
• Roadmap
• EITS Performance Maturity Model
• Resources
• ITPDS is a resource to support facilitate
• itplan_at_uga.edu