Title: Involvement in e-government
1Involvement in e-government trick or trade?
- Kim Viborg Andersen
- Department of Informatics, Copenhagen Business
School - andersen_at_cbs.dk
Presented at Workshop on user involvement and
representation in e-Government projects The
Fourth Nordic Conference on Human Computer
Interaction Octobre 14-18, Oslo, Norway
2Abstract / key points
- E-government has the potential to transform
interaction patterns, but from end-user point of
view few results - Involvement in design and implementing IT
projects lost the Scandinavian touch? - Leading to succesfull projects (?) and less
resistance to implementation - Balance participation objectives on
rationel-technocratic motives versus (?)
democractic motives - Involvement fading out? Replaced by new
mechanisms fueled by NPM?
3From the Danish menu (summer 2006)1
- When you have found the form needed, you can
complete the form at the computer or print it and
complete the form by pen. NB. It is very
important that you sign the form by pen
otherwise the form is not valid
4From the Danish menu (summer 2006)2
- We...do not use e-mail to respond to inquiries
from the citizens. An answer will therefore be
mailed by ordinary mail. Therefore it is
important that you state your full name and
postal address when you send e-mails to the
agency
5From the Danish menu (summer 2006)3
- If you have questions regarding the progress of
your case/ inquiry, please call the staff in the
office hours - Monday, Tuesday, Wednes, and Friday 930 AM till
1230 PM - Thursday 1000 AM till 1230 PM
6Institutional top-down participation versus
bottom-up driven participation
7Participation issues
- Multiple technical channels for participation
fewer institutionalized? - Willingness to pay split from finance of the
services - Normative views on involvement
- Limits to participation (professional ethics,
time, etc. )
8Participation in government
- Positive og negative regulation
- The citizen role
- Voter
- The user and the target of regulation
- The company
- Politicians
- The employee
9Maturity models of e-government
10Maturity models CapGemini, Economist, Accenture
11Maturing eGovernment The challenge digital
services
Maturing eGovernment
12Process rebuilding
13The case of teaching evaluation
14Teaching at universities
- Free of charge for students
- Income for universities generated by number
students that pass the examns - Quality standards for teaching performance
- Mandatory to evaluate teaching performance
15Teaching evaluation
- Students feedback
- Process and ex post
- Formalized evaluations
- Major challenges
- Low participation rate
- Legitimacy problems
- Lack of transparency
16The conventional teaching evaluation process
17The online teaching evaluation at the ITU
18Online evaluation
- Quantitative and qualitative results displayed
- Teachers response to comments published
- Students and teachers prompted for response
- Teachers obliged to response to all individual
comments
19Concerns
- Decrease the academic level/ ambitions
- More focused on (good) feedback than learning
cycles - Hyper-efficiency rather than building acacemic
sound institutions - Evaluation favors easy courses
- Replaces dialogue on teaching performance
20Outcome
- Increased and more accurate bottom-up information
AND more top-down control - Lack of experimental/ rich media
- Higher participation rate
- Students choose NOT to be anonymous
- Formal evaluation culture established (no
complaints) - Improvement of current teaching
- Highlight management of teaching
- To be replicated by other universities?
21Conclusion perspectives
22Digitalization of government
City hall Institutions/ street level bureaucrats
Support activitites
Core activities
23Point of departure (normative statements)
- New IT applications are to be initiated and
oriented towards the end-users primarily - IT-capabilities among staff is acute need of
updating - Politics, values, people, and attitudes towards
technology is the key to better design and
implementation - The added value (not cost) of each public servant
should be in focus - The core activities, not the support/ flow of
document should be in the periscope designing the
new government
24Thank you for your attention!
- Questions ??
- Contact at andersen_at_cbs.dk