Student Record Officers Conference

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• Student Record Officers Conference
• Key Note Address
• Professor Les Ebdon
• Vice Chancellor, University of Bedfordshire
• Chair of the Universities UK Student
• Experience Policy Committee

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UUK Student Experience Policy Committee

• Key issues for 2006-07
• Retention
• Quality
• Widening participation
• Underlying all these -
• managing and meeting rising student expectations

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Student Learning Experience

• Who are our students?

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Enrolments by mode of study, 1995-96 and 2004-05
Source UUK, Patterns of HEIs in the UK Sixth
Report
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Age of full-time UG entrants
Source UUK, Patterns of HEIs in the UK Sixth
Report
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Home-domiciled ethnic minority full-time
students, 1995-96 and 2004-05
Source UUK, Patterns of HEIs in the UK Sixth
Report
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Percentage UK-domiciled entrants from ethnic
minority groups 2004-05, by UUK member
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What students study
Source Enter source
Source UUK, Patterns of HEIs in the UK Sixth
Report
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What Students Tell Us

• National Student Survey
• Over 30 per cent definitely agreed and 50 per
  cent mostly agreed that overall they were
  satisfied with the quality of their course
• UNITE survey
• 84 of respondents consider the standard of
  teaching/ lecturing is good
• HEPI survey (Academic Experience of Students in
  English Universities)
• Only one student in nine considered that the
  reality of the experience was, overall, worse
  than their expectations

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Students Shape Universities

• Impact of 50 participation
• Subject choices
• Digital natives
• Credentialism
• Globalisation
• Multicural
• Just in time society
• Drop in students

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The Future Student Experience

• Personalised basis for future student experience
• Managing student expectations
• Understanding variety/complexity
• Patterns of learning
• Exploring role of technology in learning,
  teaching and student/lecturer relations
• Recognition that students are becoming more
  instrumental in shaping their learning experience
• Students as customers?
• Change in relationship between individuals and
  institution

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A model of the university offer
Source Tabitha Birchall, Unite
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Key policy issues

• Changing relationship between students and
  institutions
• For example
• - Managing expectations
• - Personalised basis for future student
  experience
• - Patterns of learning
• Diversity
• For example
• - Opportunities and challenges of multicultural
  society
• - Widening participation
• Reputation

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Future opportunities

• New 14-19 curriculum, including specialist
  diplomas
• IT
• Space Management
• Globalisation
• Doing even more to engage with employers

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Engaging Employers

• UUK Higher Level Skills Publication
• Leitch Report
• 40 attainment target
• Definition of economically valuable skills
• Role of SSCs

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Centre for Excellence in Teaching and Learning

• Bridges, at the University of Bedfordshire
• Supports personal, career and professional
  development through the undergraduate curriculum

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Some key issues

• Consumerism, it has arrived but what does it mean
  for complaints, appeals, relationships?
• Multicultural universities and tolerance,
  globalisation, opportunities and threats for
  universities.
• Economics of running a university mergers,
  shared services, blended learning, outsourcing.
• What does full-time or part-time mean?