CTP Program Overview

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CTP Program Overview
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Agenda

• What Is CTP Certification?
• The program
• The exam
• Telecommunications Industry Association (TIA)
• The Convergence Market
• Market size and growth
• Manufacturing, distribution, customers
• Job roles
• Why Is CTP Becoming So Important?
• In the marketplace
• To organizations
• To individuals

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Convergence Technologies

• Convergence is the merging of three networks -
  data, voice and video into a single network.
• Companies need unified solutions.
• There is a shortage of personnel qualified to
  sell and support convergence products.

Telephone Equipment Network Services

• Transmission
• Equipment

Computer Networks Information Technologies
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What is Certification?

• The Convergence Technologies Professional (CTP)
  certification validates that an individual has
  the core knowledge and skills required by
  manufacturers, channel partners and end users to
  implement convergence technology solutions.
• CTP shortens the path to vendor-specific
  certifications.
• CTP objectives meet core knowledge requirements
  and/or recommendations by manufacturers.
• The CTP credential is accepted by a number of
  manufacturers.
• For individuals, CTP certification is a gateway
  to sales and service careers in the convergence
  industry.
• For companies, CTP certification is a gateway to
  lower training costs and a convergence-capable
  workforce.

www.CTPcertified.com
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CTP Competencies

• CTP certified individuals have demonstrated core
  knowledge and skills in the following data
  networking, telephony networking and convergence
  technology areas
• Industry standards and protocols
• Infrastructure
• IP protocol suite
• Telephony concepts and fundamentals
• Voice over IP (VoIP) convergence
• Topology convergence
• Troubleshooting

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CTP Exam

• The CTP exam tests vendor-neutral job-role skills
  and knowledge, rather than proprietary product
  and software familiarity.
• The CTP certification exam is administered by
  Prometric and VUE at secure, proctored
  environments on a closed-book basis.
• The CTP exam fee is U.S. 125.
• The CTP exam consists of 65 questions delivered
  in a 75-minute examination period.
• All CTP exam candidates must complete and submit
  the CTP Certification Agreement at
  www.CTPcertified.com.
• Exam objectives are available at
  www.CTPcertified.com in the Downloads area or
  under Exam.

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Industry Accepted

• The Telecommunications Industry Association (TIA)
  created the CTP certification to satisfy the
  needs of its members and the industry.
• The largest trade association (1,100 members)
  representing equipment manufacturers, channel
  partners and their customers
• Focuses on standards development and education
  through credentialing programs
• World-wide standards organization
• Member of the ANSI board of directors
• Partners with IEEE on standards creation such as
  802.11
• Credentialing programs include the Certified in
  Convergent Networking Technologies (CCNT) program
  and CTP
• Sister organization to the Electric Industry
  Alliance and the Consumer Electronics Association

www.tiaonline.org
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CTP Program Quick Summary

• CTP covers three technology areas
• Telephony Networking
• Data Networking
• Convergence Technologies
• CTP satisfies the need to validate core knowledge
  and skills for
• Manufacturers product-specific certifications
  and training.
• Channel companies (dealer) sales and technicians
  who are required to hold multiple advanced
  certifications.
• Individuals to remain current and competitive.
• Program credibility based on TIAs standing
  within the industry.

www.CTPcertified.com
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Industry Built

• TIA formed the CTP Certification Advisory Council
  to define the exam objectives.
• The Advisory Councils member companies provided
  industry experts to develop the exam items and
  review the supportive training materials.
• The Advisory Councils members consist of
  manufacturers and channel/dealers

www.tiaonline.org
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Telecommunications Market

• Telecommunications industry spending in 2002
• Worldwide - 1.9 trillion
• U.S. - 681 billion (3.5 growth over 2001)
• Equipment spending
• Decreased a combined 24 over the those two years
• Equipment support service spending (including
  training) in 2002
• 191 billion (15.8 growth over 2001)
• U.S. market spending is expected to grow at a 9
  compound annual rate over the next 3 years.
• Equipment sales drive the demand for certified
  technicians (such as CTP).
• Channel companies (dealers) have put off
  certification and training.

Source TIAs 2003 Market Review and Forecast
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Telecommunications Spending

• IP Call Centers are an example of a business
  process that spends resources on
  telecommunications equipment and support
  services.
• IP Call Centers, within and outside of the
  telecommunications industry, have a need for
  base-level convergence certification and training
  such as CTP.

Source TIAs 2003 Market Review and Forecast
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IT Certification Market

• CTP was created in response to the convergence
  market needs
• IT certifications must evolve with technologies.
• IT market is demanding job-role-specific
  certifications.
• IT market is experiencing consolidation and thus
  a need for cross-technology training.

Early Adopters/ Pioneers
Mass Market/Followers
End of Life
NumberofStudents
CTP
Time
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CTP Addresses the Markets Need

• CTP validates the required knowledge and skills
  needed in relation to the new technology of
  convergence.
• Equipment manufacturers need to measure the
  competency base of their technicians and dealers
  entering new product training.
• Technicians and dealers are required to have a
  base level of understanding in data, voice and
  convergence technologies.
• Unlike other vendor-neutral training, CTP
  combines the latest convergence technologies
  knowledge with focused hands-on field technician
  requirements.
• Channel companies (dealers) needed a common entry
  point to multiple vendor certifications.
• CTP was designed to save time and resources.

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IT Professionals Need Certification

• IT professionals within and outside of the
  telecommunications industry have a need to verify
  their readiness to compete within the job market.
  
• Approx. 500,000 unemployed IT professionals
• Approx. 400,000 unemployed telecom professionals
• CTP will help IT professionals make themselves
  more marketable by upgrading their skills.
• Historically, IT professionals were either data-
  or voice-focused.
• Convergence is requiring a new set of skills
  data and voice in one package.
• Aggregate demand for IT workers over 1 million
  in 2002, of which over half (578,000) will go
  unfilled.

ITAA Study (May 2002)
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Convergence Market Summary

• Telecommunications market spending is expected to
  grow over the next three years.
• Additional spending will be required for the new
  convergence equipment and support services.
• The validation of convergence technologies
  knowledge and skills will be required to sell,
  install and support convergence solutions.
• CTP is designed to cross-train data and voice
  professionals while saving time and resources.

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CTP Job Roles
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CTP Market Overview

• CTP candidates range from manufacturers of the
  equipment, to channel companies (dealers) who
  sell, install and service the equipment, to
  customers and end users who utilize the
  equipment.

Customers and End Users

• Convergence Equipment Manufacturers
• Avaya
• Cisco
• Inter-Tel
• Mitel
• Nortel Networks

Direct Sales
Telephony Dealers
Data VARs
Distributors
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CTP Industry Adoption

• Accepts CTP as an equivalent to the CommNet exam,
  which is a requirement for the ACA credential.
• Requires CTP for Mitels 3300 ICP and SX-2000 to
  SX-3300 Bridging courses.
• Requires CTP for Inter-Tel Advanced Technical
  training.
• Recommends CTP from all Iwatsu authorized
  resellers.
• Endorses CTP as a stepping stone to Cisco IP
  Telephony certification.
• Recommends CTP as preparation for Nortel
  Networks VoIP Technology certification exam.
• Accepts CTP as fulfilling the convergent
  technology prerequisite for certification on IP
  products.

CISCO
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CTP Importance to Manufacturers

• Training Audience
• Internal technicians and channel relations
• External channel partners
• Benefits of CTP to Manufacturers
• Standardized industry criteria to screen capable
  channel partners, hiring and/or advancement of
  internal employees
• Resources focused on product-specific training
  and certification as opposed to vendor-neutral
  training
• Assisting the channel in saving time and
  resources by accepting an industry-approved entry
  point into multiple manufacturer training and
  certification

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CTP Importance to the Channel

• Training Audience
• Primary target divided into two groups
• Voice dealers
• Data VARs
• Internal sales that call directly on key target
  markets
• Technicians involved in design and installation
• Technicians involved in customer support
• Benefits of CTP to Dealers and VARs
• CTP industry standards can be applied to multiple
  vendor-specific certifications.
• Eliminating redundant vendor-neutral training
• Reducing overall cost of technical certification
• Effective tool for cross-training data and voice
  technicians

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CTP Importance to End Users

• Training Audience
• Organizations that have large data and voice
  networks
• Systems administrators and network engineers
• Program and applications engineers and
  technicians
• Help desk and support technicians telephone,
  computer, network, Web site
• Benefits of CTP
• Aids in manufacturer support requirements and
  compliance
• Effective cross-training of data and voice
  support departments

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How CTP Helps IT Professionals

• Satisfies the new standardized criteria for
  hiring and/or advancement within organizations
• Differentiates professionals in the marketplace
  and distinguishes them for their abilities to
  support convergence solutions
• Validates their convergence technologies
  knowledge and skills for employment and
  advancement opportunities
• Increases earning power

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CTP Training Instructor Led

• Official CTP Classroom training consists of 5
  days
• Telephony Networking 2 days
• Data Networking 2 days
• Convergence Technologies 1 day
• Hands-on training
• Actual hands-on training activities utilize
  various industry tools.
• These activities teach and reinforce on-the-job
  skills and prepare students for manufacturers
  product-specific certifications.
• Authorized CTP Training Partners
• Select commercial learning centers, academic
  institutions and corporate training departments
• Locate an authorized training partner at
  www.CTPcertified.com

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CTP Training E-Learning

• Official CTP E-Learning self-paced training
  consists of 5 courses
• Telephony Networking 2 courses (Part 1 and Part
  2)
• Data Networking 2 courses (Part 1 and Part2)
• Convergence Technologies 1 course
• Interactive Learning
• Pre- and post-assessments
• Pre-assessment option generates a personalized
  learning plan.

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Questions Answers

• Contact a Convergence Sales Specialist at (800)
  228-1027.
• Visit www.CTPcertified.com.
• Send e-mail to info_at_CTPcertified.com.

In the future you will Thank Yourself for
spending this time to prep for your CTP!