Canadian Telecommunications Emergency Preparedness Association CTEPA

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Canadian Telecommunications Emergency
Preparedness Association(CTEPA)

• Emergency Preparedness within the Telecom
  Industry
• PRESENTATION FOR
• Society of Cable Telecommunications Engineers
• Ontario Chapter
• Mississauga, Ont.
• October 6, 2009

Presented By Mark Pryce
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CTEPAs Role

• CTEPA is an association of facility based
  Canadian common carriers united in commitment to,
  and a vision for, telecommunications emergency
  preparedness related to a regional, national or
  international disaster.
• Canadian carriers are deemed as those
  telecommunications service providers operating a
  facility based network within Canada.

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Who is CTEPA?

• Business Continuity/Emergency Planners
  representing the wire line, wireless, and
  satellite facility-based telecommunications
  companies in Canada.
• Share a united commitment and vision for telecom
  emergency preparedness related to regional,
  national or international disasters.
• Share and exchange information on common
  regional, national and international emergency
  preparedness issues.

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Membership

• Aliant
• Bell Canada
• CAPTS (Canadian Alliance of Publicly Owned
  Telecommunications Systems)
• EastLink
• Globalstar
• MTS / Allstream
• OTA (Ontario Telecommunications Association)
• Rogers Communications Inc
• SaskTel
• Telesat Canada
• TELUS
• Industry Canada Emergency Telecommunications
  (Associate Member)

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Responsibility

• The primary goal of the association is to
  facilitate the participating members equal
  access and opportunity to share and exchange
  information on common regional, national and
  international emergency preparedness issues and
  to maintain a close working relationship with the
  Federal government via Industry Canada
  Emergency Telecommunications.

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Government Interface

• Industry Canada (IC), Emergency
  Telecommunications is an associate member of
  CTEPA. In 1995 the Emergency Preparedness Act
  mandated Industry Canada to develop and maintain
  civil emergency plans for telecommunications.
• EMO- Some companies have a Corporate Emergency
  Officer representative liaison with the
  Provincial EMO. They meet on a regular basis on
  matters of emergency preparedness and for
  information sharing on best practices on dealing
  with local emergencies or disasters.
• Public Safety and Emergency Preparedness Canada
  (PSEPC) -The Government of Canada plays a
  fundamental role in securing the public health
  and safety of Canadians, while ensuring that all
  Canadians continue to enjoy the benefits of an
  open society.

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Critical Infrastructure

• Canadas Critical Infrastructure is defined as
  those resources, services, processes, information
  technology facilities, networks, and assets,
  which if disrupted or destroyed, would have a
  serious impact on the health, safety, security
  and economic well being of Canadians or the
  effective functioning of governments in Canada.
• Participation in various CI sector working groups
  (power, water, finance etc).

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Mutual Aid Agreements

• The Mutual Aid Agreement is the voluntary
  agreement between CTEPA members that documents
  the procedures to be followed in the event of an
  emergency situation where one of the companies
  having signed this agreement may request
  resources from the other(s) to assist in their
  recovery process.
• The Mutual Emergency Aid Agreement document forms
  the framework that will govern the procedures
  between the parties requesting and providing
  mutual aid in order to facilitate such emergency
  provision of supplies, equipment, motor vehicles,
  network capacity and personnel between companies.

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Emergency Communications Coordination (ECC) Bridge

• The purpose of the CTEPA ECC and related
  procedures is to
• Facilitate a centralized communications
  coordination function among the CTEPA members and
  Industry Canada during emergency situations.
• Facilitate access to mutual aid among the CTEPA
  members during an emergency.

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PAD

• PAD is a web based, non-tariff, national
  emergency Telecommunications program that is
  promoted and administered by Industry Canada.
  Industry Canada determines the guidelines and
  manages this program. This was formally known as
  Line Load Control (LLC). LLC is a switch feature
  when activated denies all non-essential users
  access to dial tone. LLC would normally not be
  implemented. NOTE LLC applies to DMS technology
  only.

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Telecom Business Continuity/Emergency Management
Programs

• Telecom Companies maintain Business
  Continuity/Emergency Management Departments that
  provide coordinated directions to achieve
  emergency preparedness, response and recovery.

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Business Continuity/Emergency Management Program
Mandate

• Ensuring safety security of employees, company
  assets, services and environment
• Protecting the integrity of company
  infrastructure
• Striving to maintain network reliability and
  uninterrupted service to our customers during an
  event to the best extent possible