Potholes on the Road to Portals

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Potholes on the Road to Portals

• Edwin Bruce, Delivery ManagerE-government Unit,
  State Services Commission

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e-government Objectives
2001

• Better service more convenient, lower cost,
  more reliable
• Cost effectiveness efficiency lower
  transaction costs
• Leadership support the knowledge economy
  through innovation
• Improved reputation for NZ as an information
  age society
• Greater participation - by citizens in government

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Portal Positioning
2001
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One of many portals Public and Private
2001
NZGO
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2004
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Some challenges for the portal
2001

• Critical mass of meta data
• Quality of meta data

• Literacy levels / Language
• Access to computers
• Technical Literacy
• Money
• Trust
• Time
• Change fatigue

• Slow bandwidth
• Disabled access

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2002
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2002
2003
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A portal built for people by people
2002

• NZGLS built by 25 agencies
• Archives manage NZGLS
• National Library manages FONZ and SONZ
• Metadata capture by agencies - stewards
• 2500 services and resources / 90 agencies
• Metadata QA by EGU centralised/ Editorial
  overview
• Comprehrnsive usability testing

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Steering Group of Chief Executives
2002
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2002
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What will it mean for agencies?
2002

• Portal Charter SSC and Agency undertakings
• Provision of infrastructure and systems (SSC)
• Describing metadata from a public perspective
• Use Web Guidelines
• Link to Portal

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Side Effects Look and Feel
2002

• Look and feel of Government Web sites is
  different this is not necessarily bad!

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Side Effects Topic Map
2002

• Debate over Topic Map taxonomy
• Overlapping services
• Missing services

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Side Effects - Macrons
2002
Macrons are a challenge for browsers and printers
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2003
Macrons filter for Unicode freely available
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Unexpected Side Effects
2003

• Version 2 Metalogue building on ML 1
• Reuse of metadata and infrastructure
• Autonomy used as component
• RSS Newsfeed
• Server consolidation

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Top search terms
2003

• act
• new
• law
• regulations
• zealand
• tax
• immigration
• Education
• business
• jobs

• health
• maori
• employment
• government
• legislation
• council
• management
• companies
• resource
• property

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Scams
2003
US 537,085,263        Funds for transfer
US 131,786,394        Available in Fees
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Next on the horizon
2004.....

• More audience portals
• Expand metadata collection (Health, Local
  Government, CRIs)
• Representation of services Linking services and
  resources (2007/2010)
• Information Architecture review
• Portal Strategy

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