Queensland Police Service RTO

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Queensland Police Service RTO Appreciating the
Quality Indicators to Continuously Improve an
Enterprise RTO
Michele Dawkins Kristy
Roache
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• Project Aim
• To engage key RTO stakeholders in building a
  continuous improvement framework for our RTO
• Expected Outcomes
• A consistent framework for continuous improvement
  across the RTO
• Increased staff capability to implement the
  framework
• An increased number of QPS members who have the
  skills necessary to enjoy active and productive
  working lives (COAG)

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• Project Process
• 1. Developed generic performance indicators
• 2. Experienced Appreciative Inquiry
• 3. Designed a continuous improvement
  framework (templates, policies,
  procedures)

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Current Process.
RTO Admin
Delivery Units
5
Proposal.
Delivery Unit
Delivery Unit
Continuous Improvement
Learner Evaluation Template
Facilitator Evaluation Template

• Consistent Data Collection
• Focus on Curriculum Resources
• Support and PD
• Triangulation of Data

• Consistent Data Collection
• Curriculum, Resources Teaching Methods
• Job Confidence Levels
• Job Relevance

• Implementation
• Ultimate Survey

Delivery Units
6
Proposal.
RTO Admin
Quality / Performance Data Support PD
Support PD
Support PD
Quality / Performance Data Support PD
Continuous Improvement
Quality / Performance Data Support PD
Facilitator Evaluation Data
Learner Evaluation Template Data
Learner Data
Learner Data
Facilitator Data
Facilitator Data
Delivery Units
7

• Unexpected Outcomes
• Appreciative Inquiry Thinking Bigger
• Its all about the environment
• (governance for our framework)
• Its all about the people
• (professional development opportunities)
• Its all about the future
• (sharing, benchmarking, research)

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• Take Home Messages
• Appreciative Inquiry is an effective change
• management strategy
• Expect the unexpected!