Implementing Cultural Competence In service design, development and delivery

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Implementing Cultural CompetenceIn service
design, development and delivery

• Amy Berson Zeliha Iscel

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Cultural Competence

• Defn Provide a practical sensitivity and
  capacity to ensure people of different cultures
  receive access and services appropriate to their
  cultures.
• That is, that their culture and ways are
  recognized, supported and are included centrally
  within the multicultural Australian context.

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Substantive Equality

• If you want to treat me equally, you may have to
  be prepared to treat me differently
• (The Policy Framework for Substantive Equality)

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The Multidimensional Approach

• Consumers
• Carers
• Service Providers and Government Agencies
• Ethnic Communities
• Broader Western Australian community

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Empowerment of Consumers and Carers
http//www.edac.org.au/letmespeak/
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Service Providers

• Cultural Competence Training
• CaLD Perspectives on Disability Service Standards
  
• Networking

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Ethnic Communities
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General Community

• EthnicAbility

http//www.edac.org.au/radio6eba.html ethnicabilit
y_at_edac.org.au
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General Community

• Vicinity Film Project

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Individual and Systemic Advocacy
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Conclusion

• Positive outcomes at individual, industry and
  community levels
• Consumers and carers involved at all levels
• Further initiatives required
• Transition in the nature of best practice
• Overall ethos of positive engagement
• Prioritisation of consumers with disabilities
• Valuing multicultural contribution

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Further Information

• www.edac.org.au
• [phone]
• admin_at_edac.org.au

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Questions?