Members of the Malaysian Retailers Association MRA

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WELCOME Members of the Malaysian Retailers
Association (MRA) BRIEFING ON BENCHMARKING
BEST PRACTICES FOR CONTINUOUS
IMPROVEMENT
14 October 2003 By Lok Lee Lee Best Practices
Management Division National Productivity
Corporation http//www.npc.org.my

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CONTENTS
Introduction to NPCs Benchmarking Activities
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Why Benchmarking Best Practices Important to
Your Industry ?
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Overview of Benchmarking
e-Benchmark System to Capture Real-Time
Competitive Scores
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National Productivity Corporation (NPC) is a
Federal Statutory Body under the Ministry of
International Trade and Industry (MITI)
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NPC Strategies and Activities

• PQ RESEARCH
• Productivity quality research in major
  economic sectors
• CONTINUOUS DEVELOPMENT OF PQ DATABANK
• e.g. Benchmarking Online Networking Database
  (BOND), e-benchmark
• PQ TRAINING SYSTEM DEVELOPMENT
• PQ enhancement training on quality workforce
  and competitiveness
• System development on standard and certification
  program
• PQ PROMOTION
• Awards for Quality Management Excellence
  Productivity
• Quality Improvement promotional activities

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NPC Regional Offices
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NPC Benchmarking Activities
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BOND Your One Stop Reference Center
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BENCHMARKING ON-LINE NETWORKING DATABASE ( BOND )
NPC set up BOND as a database of best practices
and performance measurements. BOND provides
on-line benchmarking resources to facilitate
companies to search for best practices and
benchmark locally and world-wide.
http//www.npc.org.my
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Productivity Drives National Development
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Productivity Framework
6 Productivity Thrusts
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Six Thrusts to Enhance Productivity
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Why Benchmarking and Best Practices Applications
are so IMPORTANT in the midst of competitive
environment ??
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Enhancing Retail Industrys Productivity
Competitiveness
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Challenges
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Global mergers, various forms of alliance such as
licenses, joint ventures, acquisitions,
distribution and outsourcing
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Pre-emptive partnering to block competitors
especially when it is leader in its market, able
to create economies of scale, able to create a
perception of winning
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Has the competitive edge (technology,
intellectual property), franchise and other
forms of access to assert a position in the
market
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Challenges
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Easy entry, more new players
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Over supply of retail space some property
owners forced to operate retail outlets to fill
up
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New international players (British retailers)
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Impact of AFTA
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Competitive Strategy
Relating Organization to Environment 5
Fundamental Forces of Competition