Enterprise Content Management Siemens Netherlands

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Enterprise Content ManagementSiemens Netherlands

• Hugo Jan Doeleman
• Program Manager
• Enterprise Content Management

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Agenda

• Siemens
• Enterprise Content Management
• Document Management Collaboration
• Knowledge Management
• Livelink Service
• Service Level Agreement
• Directory Services
• Microsoft integration
• Business Partner Access
• Summary

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Siemens Mission Statement

• Siemens is a global network of innovation made
  up of people that use their knowledge in the area
  of electronics for their customers. Our employees
  learn continuously and collaborate closely with
  each other and their partners

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Siemens Key Figures Netherlands
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Siemens Multinational

• Electronical engineering electronics
• Information Communication Transportation
• Automation Control Medical
• Power Lighting
• More than 425.000 employees
• Matrix-organisation
• Production, RD ? centrally
• Sales, Delivery After Sales ? regionally

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Siemens Top 10 companies
Total sales in billions of euros
Sales in electrical capital goods in billions of
euros
SONY
employ. x1000 315 355
426 318 168 141 266
176 149 166
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Agenda

• Siemens
• Enterprise Content Management
• Document Management Collaboration
• Knowledge Management
• Livelink Service
• Service Level Agreement
• Directory Services
• Microsoft integration
• Business Partner Access
• Summary

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Enterprise Content Management

• Document Management Collaboration
• Knowledge Management
• Archiving
• Web Content Management

• Livelink
• Livelink
• IXOS
• Interwoven / IBM Websphere

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DM Collaboration Objectives

• Management of document flow, especially within
  projects (mail, email, digital documents)
• Improvement of document quality by implementing
  versioning, reserving and auditing of documents
• Seamlessly collaborate with internal external
  partners
• Fast and easy search results based on content and
  metadata

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DM Collaboration Demonstration

• Document Management within a division
• Document Management within projects

DEMO
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DM Collaboration Lessons learned

• Processes are your starting point ? define new
  structures based on these processes
• Hard to change employee behaviour
• Employees are very critical when it comes to
  using new office IT
• At first, DM functions are hardly used
• Dont forget workshops training

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Knowledge Management Objectives

• Connecting employees globally and locally in
  order to facilitate knowledge sharing
• Re-use of existing knowledge (documents)
• Validate potential knowledge objects (documents)
• Learn to learn from each other

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Knowledge Management Actions

• Culture change KM
• Communication plan
• Start up communities for cross-company topics
• Secretaries community
• Project Manager community
• Support Siemens Sharenet
• ICN Sharenet Information Communication Networks
• SBS Knowledgemotion Siemens Business Services
• KM _at_ MED Medical Solutions

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Knowledge Management Demonstration

• Regional example ? Project Manager Community
• Corporate example ? Siemens Sharenet (SBS)

DEMO
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Agenda

• Siemens
• Enterprise Content Management
• Document Management Collaboration
• Knowledge Management
• Livelink Service
• Service Level Agreement
• Directory Services
• Microsoft integration
• Business Partner Access
• Summary

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Livelink Service SLA

• Service Level Agreement based on ITIL
• Key figures
• 1600 users (licences)
• 1100 active users per month
• 600 active users per day
• Availability performance
• Storage Area Network, 24x7 availability
• 90 of all user interactions are responded to
  within 2 seconds
• For up- and download of 1 MB over the LAN, less
  than 5 seconds is needed.

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Livelink Service SLA (configuration)
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Livelink Service Directory Services

• Synchronization
• Daily synchronisation with Siemens Meta-directory
• Saving time administering user data!
• Authentication
• Positive feedback from users!

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Livelink Service Microsoft integration

• Explorer 4.3
• Positive feedback from users
• Check in, check out
• Email integration

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Livelink Service Business Partner Access

• Secure access for business partners through the
  internet
• Based on SecureID Token (RSA)

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Questions?
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• Architect of a
• modern society

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?Siemens Groep in Nederland