Avoiding Pitfalls in WriteOn Installations

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Avoiding Pitfalls inWrite-On Installations
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Write-On Track Record

• 79 of all Write-On licenses installed are being
  actively used 3-6 months later
• Survey Are you actively using your Write-On
  handhelds and are you happy with them? 79 say
  Yes!

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Success Stories

• Benefits of WO are realized
• Servers fight over them
• Wouldnt want to do my job with it
• Im serving more customers
• Drink sales increase
• Errors decrease

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Failures

• Doesnt work
• Technical problem
• Lack of commitment
• Dont have time
• Management not all on board
• One partner loves it, other doesnt
• Owner loves it, manager doesnt

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Qualify Prospects

• Only for those who really want it
• All decision makers must be on board
• Meet GM shift managers
• Identify WO Champion

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Wireless / Network

• Site Survey!
• AP placement
• Signal strength
• Walls / Construction
• Power
• Test cables

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Configuration / Setup

• Abbreviations
• Common Name
• Meet with servers
• Abbrev. Exceptions
• Dedicated Server machine

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Training

• Everyone involved
• Plenty of time
• Handwriting Game
• Abbreviation List / Test
• Mandatory Practice Sessions
• Identify bad attitudes

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Followup

• Issue Log
• Tweak MI names/abbreviations
• WiFi Site Survey during business

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Morale

• Get bugs out before go-live
• One bad shift can damage confidence
• Keep management informed and on board
• Be there for them

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Case Study 1

• Father and daughter restaurant
• Father convinced by WO benefits
• Daughter didnt think it was a good idea
• Daughter was the one managing day to day
  operations and supervising servers.

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Case Study 2

• System tested out great during installation and
  training
• HHs worked great during day, through lunch rush.
• Once dinner got going, all HHs had communications
  errors.
• The problem?
• APs connected to same circuit as lights on
  dimmer.

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Case Study 3

• Similar to last case Worked great during day
  and through beginning of dinner.
• HHs had communications problems as soon as the
  band started to play
• The problem?
• APs on same circuit as band plugged amps into

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Case Study 4

• Husband and wife restaurant
• Husband drove the WO project, training, shift
  management
• Husband fell ill.
• WO stopped being used.

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QuestionsDiscussion