Explore Your Business with Advantech eBusiness Infrastructure

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Explore Your Business with Advantech eBusiness
Infrastructure
Frank Li frank.li_at_advantech.com.tw eBusiness
Division Oct. 23, 2003
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Advantech eBusiness Roadmap
Business Intelligence
Focused Service
Interaction
Presence
Business Agility
Portal
Transaction
Partnership
www
B2B,RMA,eService
CRM, Partner Zone Employee Zone
MyAdvantech.com eMarketing
2004
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Advantech Portal
Corporate Web Site Visitors
Advantech.com
MyAdvantech.com Members
Buy On-Line eStore
Partner Zone Partners
Employee Zone Employees
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Advantech Employee Portal
eAdmin Daily opeartion
eSales Sales Flash
ePLM Product Life Cycle
eSCM Global Logistics
eManager Daily Sales Report
MARCOM Marketing Intelligence
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eManager
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Marcom
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eSCM
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Advantech Partner Zone

• An e-platform to speed up your biz engagement
  with Advantech your customers !

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Partner needs
Partner
How to sell eServer
Product eCatalog
I need to do a presentation on ADAM-4520
Sales
What are the new products this quarter
I need the brochures of this product
Marketing Intelligence
Marcom
I need to promote eHome products
I need the application story of eHome
What are the compatible parts with SPC-530BP
BTOS Configurator
PM
I need the certificates AWS-8100
Is PPC-153M CE certified
I need the test report of MIC-3001
Services
AE
Where can I find bios updates of ES-510
Where are the Linux drivers of PCA-6179
Is ADAM-4520-D2 available now
B2B
Buyer
I need to track back orders
What is shipping information now
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Advantech Partner Zone
eCatalog
B2B On-Line Order
eService RMA
P-Trade Services
ePricer
Marketing Intelligence
BTOS Configurator
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Partner Zone Key Services
B2B On-line ordering Check Availability Logistics
Services
eCatalog Product Information Literatures Solution
s
Partner Zone
eService Service Requests Solution documents RMA
Process
BTOS Configurator Error-free Configuration Build
-to-Order Services
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eCatalog

• Product Catalog
• Solution Catalog
• Marketing Intelligence
• of Catalogs 10
• of Products 3,390
• of literatures 11,468
• Size 20 GB

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B2B On-Line Ordering

• Self-Service
• Streamlined business process
• Functionality
• Price
• Inventory / QOH
• Availability
• Due Date
• Quotation
• Order
• Order Status
• Back Order
• Shipment
• A/R Status

Advantech
goods flow
goods flow
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BTOS Configurator

• Build-to-Order Services
• Error-free Configuration
• Compatibility Checking
• of configuration category 8
• of configuration 94
• 80 of BTOS Orders are processed in Taiwan

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Configurator
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ePricer

• Updated pricing information
• Download price information
• Unit Price and List Price updated

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eService

• Service Requests
• FAQ, Downloadable, Drivers
• Product Knowledge Base
• of Service Requests 65,123
• of Solutions 16,144

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Product Life Cycle
Phase-In
Phase-Out
Promotion
Service RMA
Ordering
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Advantech Multi-channel eBusiness System
MyAdvantech.com B2B/B2C
Back Office
Siebel CRM
Finance HR
Siebel Call Center
Customers
EAI
Customer Information
Siebel Sales, Field Service
Notes
E-Marketing
Partner Zone
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eBusiness Building Blocks
W W W
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Customer Partner
Advantech Employee
eRMA eService Siebel Service
BI
B2C eStore
eManager eSalesFlash
Phase II
B2B eCommerce
Build-in Key Services for Target User Groups
Siebel eSales
Phase I
Advantech.com EIP Setup
Employee Zone
Partner Zone
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