Karen RyanCowell

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Karen Ryan-Cowell Australia Post Manager,
Electronic Channel Development Retail Group
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Working together in the e-space working
fully, openly and constructively to determine our
way forward Graeme Davis, President MMUA, July
2000
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Reflection

• none of us will ever do mail business the same
  way again
• we are mutually dependent
• customers arent ready
• internet is all hype
• technology alone will not achieve success
• statistics statistics and more !
• Security, crime, hackers
• Its critical we dont sit on our hands
• Global Vision for the future

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Working Together

• POSTs Objective to deliver synergies with its
  customers
• Positioning POSTbillpay
• dominant 3rd Party bill processor
• cooperative approach to billers service bureaux
• delivers benefits through reduced up-front
  investment

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POSTs Market Position
The umbrella brand of Australia Posts bill
payment service channels
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POSTs Market Position

• gt 170,000,000 payments
• gt 62,000,000,000
• gt 390 Billers
• gt 4,000 collection points
• Same day transaction delivery
• Next day funds delivery

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POSTs Strategy

• Neutrality
• An extension of existing services
• Deliver on time
• Competitive pricing
• Work with partners
• Service Bureaux
• Banks
• Portals
• Software Suppliers

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Service Status

• Pilot - Stage 1
• Commenced 18 April, 2000
• Powercor and City West Water (Vic.)
• Savings and Cheque Accounts Only
• POST staff only
• Consumer Quarterly Bills (standard)
• Supported by fully secure infrastructure

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Service Status

• Pilot - Stage 2
• Next - Yarra Valley Water, Integral Energy,
  Origin Energy (Vic. N.S.W)
• Later - A further 5 billers
• Option to use credit card
• POST and Biller Staff
• More complex bills and payment types

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Service Status

• Commercial Launch
• October 2000
• Over 10 major billers
• Launch to be linked to other POST electronic
  commerce initiatives

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Working With Partners

• Post can bring billers directly onto the service
• Post prefers to leverage existing relationships
  with Service Bureaux
• Post aims to facilitate growth of the
  relationship between Service Bureaux and their
  customers
• Post is also working closely with portals to
  provide maximum access
• We are mutually dependent upon one another
  Graeme Davis, President MMUA, July 2000.

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Today
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Tomorrow

• Merging business processes with new technology
• Bradley Moore, MMUA conference, July 2000.

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Tomorrow - via Service Bureaux
Service Bureaux undertakes development
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Benefits

• Service Bureaux
• Able to offer a consolidated model as part of
  their services
• New revenue stream
• Maintain existing position in value chain

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Benefits

• Biller
• Faster implementation
• Manage changes from one point (avoid duplication)
• Reduce project implementation overheads
• Single point of payment reconciliation

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Benefits

• POST
• Able to bring billers online quickly
• Reduced development costs
• Strengthens Service Bureaux/POST relationships

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Accredited Service Bureaux Program

• POST/Ci Limited Pilot Program
• To develop appropriate processes and systems
• Set Up
• Joint Sales Approach
• Equitable Commercial arrangements
• Training
• All Service Bureaux will be offered the
  opportunity to participate, on equal terms

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Conclusion

• Maintaining a neutral position
• An extension of existing services
• Work with partners to deliver benefits to our
  customers
• Who wins?
• POST
• Service Bureaux
• Billers
• Consumers

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Demonstration

Visit our Stand
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?
Questions.