Post 2020

1
Post 2020

• Gints kodovs
• Director General, Latvia Post

2
Postal industry

• Oldest of long-distance communication means
• Successfully survives technological development
• Widest worldwide access network
• Over 660 000 post offices
• Over 5 million workforce
• Integrated physical, electronic and financial
  network
• Designed to reach everyone

3
Role of technologies

• Development is technology based

Role of technologies
Time

• Main concern speed of delivery
• Internet greatly affects service range

4
Post today

• Technologically advanced
• Postal automation
• Fierce competition
• Telecommunication
• Internet
• Market liberalization
• Wide service range
• Postal services
• Financial services
• Logistics
• Electronic solutions

5
What does the future hold??
6
Technological sophistication

• Increasing efficiency
• Speed and reliability of deliveries
• Mobile devices
• RFID integral part of daily life
• High priority on security
• Employees
• Mail
• Terror attacks
• Environmental friendliness
• Ecological transportation means
• Paper recycling
• ICT influences service range

7
Whats in it for the customer?
8
Who is our customer?

• Young urban professional
• Active
• Mobile
• Technologically advanced
• Paper communication insignificant
• Main communication means - Internet
• Demanding
• Individual solutions
• Speed, quality and comfort matter

9
New generation new communication
10
Post and Internet

• Internet disruptive innovation of the postal
  industry
• Faster
• Cheaper
• More convenient
• Worldwide coverage
• Development only possible where physical and
  electronic worlds are merged

11
Service range

• ICT affects every service!

12
Parcels

• Remote commerce boosts parcel business
• Purchases
• Services
• Automated parcel pick-up stations
• Home deliveries exclusive
• Electronic communications with receiver

13
Electronic solutions

• Undermines postal industry
• Email, sms, Skype,
• Replace paper communication
• Electronic payments
• Communication with government institutions
• E-signature
• Recognition tool in the electronic environment
• Government services
• Financial services
• Remote commerce

14
Post offices?

• Electronic communication prevails
• Self-service points

15
Postal industry in 2020

• Customer orientation is not enough!
• The essence post satisfies customer needs
• Added value offering does not tap real customer
  needs!!!
• Customers create post!!
• Customers shape postal business
• Key to success proactive fulfilment of customer
  desires
• Technological sophistication
• Internal operations
• Customer service
• Service range

16
Thank you!