World Bank Advisory Services

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World BankAdvisory Services
Working Together to Meet Your Information Needs
Knowledge Learning Advisory Service,
WBIKL Martha Pattillo Siv Daria Lavrentieva,
May 2004
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OUTLINE

• What is an Advisory Service?
• Who are our clients?
• How can we help you?
• What are our strengths?
• How do we work?
• How to contact us?
• Knowledge Learning Advisory Service

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What is an Advisory Service?
World Bank Advisory Services Meeting Your
Information Needs

• "One-stop shop" to respond to information needs
  on development topics
• Providing just enough and just in time
  information
• Human interface for information about Bank
  activities
• Serving internal and external clientele
• Acting as hub for Communities

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Who are our clients?
World Bank Advisory Services Meeting Your
Information Needs

• Operational teams and TTLs
• Staff in Country Offices and on mission
• All Bank Staff
• Bank Partners
• External Clients

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How can we help you?
World Bank Advisory Services Meeting Your
Information Needs

• Respond to questions
• Pull together responses from many information
  sources (internal/external)
• Gather experience from a wide range of experts
• Manage the interaction with the client from A-Z
• Facilitate the development of Knowledge
  Information Resources
• Capture knowledge from answers to clients
• Organize them into knowledge products
• Make them easily accessible for future use

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How can we help you? (2)
World Bank Advisory Services Meeting Your
Information Needs

• Support Bank Communities
• Promote their existence and amplify what they
  offer
• Build Staff capacity to find and use relevant
  resources
• Highlight Community initiatives and events
  (newsletters, websites, etc.)
• Support Communities at conferences, information
  fairs, and special events
• Provide materials on demand
• Demonstrate Knowledge Information Resources,
  organize orientations, etc.

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What are our strengths?
World Bank Advisory Services Meeting Your
Information Needs

• Responsiveness
• Customization for the client
• Cost effectiveness
• Dedicated and knowledgeable staff
• Strong relationships with key Bank information
  providers

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World Bank Advisory Services Meeting Your
Information Needs
How do Advisory Services Work?
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World Bank Advisory Services Meeting Your
Information Needs
How do Advisory Services Work? (2)
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How to contact us?

• More than 25 Advisory Services to serve you
• Visit Ask Us page

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World Bank Advisory Services Meeting Your
Information Needs
Areas of Collaboration Between Advisory Services
and PICs

• Advisory Services can tap PICs into Bank sector
  specific Knowledge resources
• PICs can link Advisory Services to the field,
  clients, and country operations

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Knowledge Learning Advisory Service (KLAS)
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For more information on

• Advisory Services
• Knowledge and Learning
• Knowledge Learning
• Advisory Service (KLAS)
• Ksharing_at_worldbank.org
• http//www.worldbank.org/ks/contact.html