Change Management and Process Redesign Strategies

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Change Management and Process Redesign Strategies

• Technology Meets WCCHC

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Provide Diverse Services
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Selecting a System

• EMR selection committee
• Provider involvement
• CHCs unique in the diverse services provided

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In The Beginning

• EMR began as a pilot project
• EMR plan unclear to support staff
• Decline in initial EMR use

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WCCHC EMR Team
Don
Yolanda
Sheri Allyn
Chrissy
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EMR Team Training

• Start with the basics
• Know your EMR application
• Set goals
• Shared knowledge creates a successful team and
  project

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Super User Training
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(No Transcript)
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Implementation Plan

• Roll-out in phases through functionality
• Maximum of 30 days between Go Live dates
• Staff training close to Go Live date
• Roll-out to main clinic, and 4 satellite sites
  completed within a 3-month period

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Provider See n Touch
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Training Techniques

• Computer Basics
• Physician Entry Sessions
• Lunch n Launch
• Utilize Technological Tools Viewlet

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(No Transcript)
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EMR Open House
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Executive Leadership Support
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Policy or Mandate?
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Measuring Success
The graphs detail the overall increase in EMR
usage for all the areas of information routinely
updated at a patient visit. A subsequent clinical
staff survey confirmed the continued training
support offered and the varied techniques in
which they were offered influenced the increase
in usage.
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Workflow Efficiency Apparent
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Workflow Efficiency Apparent

• EMR eliminates inefficient processes

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Benefits Of EMR Use
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EMR HUI Partnership
HUI Application Training
Hilo Go-Live Support
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Looking To The Future