Annual Operating Plan

1
Customer Satisfaction Survey
TRAI released report Period Quarter ending
31st Mar 06 Released 7th Sep 06)

• TRAI engaged M/s TUV South Asia as an
  independent agency for
• Conducting an objective assessment of the Quality
  of Service provided by basic cellular mobile
  service providers (operators/licensees) and
• Subjective customer satisfaction surveys for
  assessing the customer perception of the service

2
Customer Satisfaction Survey (Mobile)
TTML No 1 in C-Sat score among Mobile Service
Operators in Mumbai
Benchmark gt 95
Source Survey conducted by TUV South Asia, an
independent agency deputed by TRAI
3
Customer Satisfaction Survey (Mobile)
TTML No 1 in C-Sat score among Mobile Service
operators in RoM
Benchmark gt 95
Source Survey conducted by TUV South Asia, an
independent agency deputed by TRAI
4
Customer Satisfaction Survey (Mobile)
TTML, the only Service Provider above benchmark
Benchmark gt 95
The customer perception of the parameter Network
Performance Reliability Availability Only 2
out of 105 licensees pan India surveyed meet the
benchmark
Source Survey conducted by TUV South Asia, an
independent agency deputed by TRAI