Information Systems Datacom Telecom

1
Information Systems Datacom Telecom
Service Support
Develop Maintain
Monitor Secure
2
Information Systems / Datacom /
TelecomIntroduction

• Who are we?
• 1 of 2 Internal support resources
• 40 Knowledge employees

• What is the role of IS/D/T in petGRO Industries?
• Developing, maintaining, and operating all
  hardware and software systems and databases
  within petGRO
• Train employees on the operation of relevant
  systems
• Ensuring that data is collected, created, and
  distributed between all the FAs in a timely,
  reliable and efficient manner

3
Information Systems / Datacom / TelecomBusiness
Processes

• What are our business processes?
• Supervise the flow of information and manage all
  computer systems within petGRO
• Discuss distinctive system support needs with
  other FAs and create, develop and install
  accommodating systems to better the way they
  operate

4
Information Systems / Datacom / TelecomBusiness
Processes (cont)

• What are our business processes?
• Protecting petGROs data from hackers
• Protecting networks from viruses
• Maintaining petGROs networks

5
Information Systems / Datacom / TelecomExisting
Systems

• What are our systems?
• We are experts in all the existing systems at
  petGRO
• We have written, installed and maintained the
  custom software for particular FAs
• We are here to help you with any questions or
  problems you may have!

6
Information Systems / Datacom / TelecomWrap-up

• In short, the IS/Datacom/Telecom functional
  area is
• responsible for the flow of all the data and
  information
• systems that are used at petGRO Industries