NHS and CSCA Working Together

1
NHS and CSCA Working Together

• Information and Communication Technology Trainers
  Event
• 16 November 2006

2
Introduction

• Karen Smith
• Programme Manager (SI)
• Worked for NHS for 14 years in Informatics
  Service
• Role is to ensure the deployment of solutions has
  ETD at the heart
• Experience of Business Change
• Claire Mutter
• Training Project Manager for CSCA
• Background in Business Change as well as Training
• Focusing on the development of training solutions
  and materials for the next available releases

3
Key Questions Training needs to answer
How should we be advising NHS staff to use the
system?
NHS Trainer

• How do I use this system and how will it improve
  patient care?

NHS End User
4
Overview of the Approach

• Role Based Training based on how the main user
  groups will use the release and which modules
  are applicable
• Incorporate As Clinical Content increases with
  future releases Standard training material will
  include standard working Processes practices
  agreed with the Authority including
• Patient Safety Assessment
• NHS accepted policies
• Recognised best practice and standards
• Benefits
• Scenarios These provide an overview of the
  reality.

5
How Training fits into the wider Programme
Outputs required by Training
TEST
BUILD
DESIGN
TRAINING and DEPLOYMENT
Trainings Involvement
Training

• Roles, processes and scenarios to be used in
  training now tested
• Training material tested and finalised pre
  deployment
• Awareness of any defects and workarounds

• Early access to solution to plan training
  sessions
• Early knowledge of roles and processes

• Early creation of draft training material
• Creation of realistic training / testing
  scenarios

6
Joint Development of Training Materials and
Toolkit

• Developed by CSCA Training Team working
  collaboratively with other CSCA teams and the NHS
  Clinical Design Groups
• Walkthrough is conducted with CSCA and Authority
  subject matter experts and Authority ETD Leads to
  agree any amendments
• The courses are then delivered internally within
  CSCA in preparation for deployments to test the
  environments and materials
• Authority ETD Leads and Trainers observe the
  internal CSCA courses to agree any final
  amendments
• Lessons learnt from the early adopters or
  additional amendments are discussed and agreed
  via the Training Innovations and Quality Forum.

7
What should we be doing?
Train the Trainer
End User Training
Q How should we be advising NHS staff to use the
system?
Q How do I use this system and how will it
improve patient care?
A Train on functionality within standard
practice guidelines.
A Train on the local future state design
Training and Deployment Teams have to work
collaboratively to bridge the gap between the
Train the Trainer and End User training.
8
Successful deployment has training at its heart
Go Live
Stage 0 Prepare for Implementation
Stage 1 Initiate
Stage 2 Local Design
Stage 3 Prepare for Go Live
Stage 4 5 Go Live and Support
SDRC 4
SDRC 1
SDRC 2
SDRC 3

• Trainers are involved throughout the deployment
  lifecycle
• Authority Trainers are no longer PAS trainers
  only
• They need to be able to communicate how the
  solution will be used in a clinical context,
  using their local Future State Design
• They are key Change Agents interacting with ALL
  End Users and influencing the deployment teams

9
Your Involvement is making the Approach Work

• Feedback through various ETD Lead forums
• Involvement on the Training Innovations and
  Quality Forum
• Reviewing training materials in detailed
  walkthroughs
• Observing CSCA Internal Courses
• Capturing lessons Learned (both CSCA and the
  Authority)
• Promoting key messages from forums such as this
• Publishing successes through various
  communications channels
• Working in partnership

10
Training is the key

• Supports safe implementation
• Supports changes in ways of working trainer as
  the agent of change
• Supports ongoing development of systems
  providing real experience of using products in
  real situations
• Develop the skills and understanding of the
  trainer explaining why as well as how
• Portfolio of training not just PAS training
• Trainers need to be multi skilled, able to adapt
  to new situations
• Understanding of business processes and NHS
  strategic direction
• GOOD LUCK YOULL NEED IT