Citrix Consulting The Mystic of a successful project

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Citrix ConsultingThe Mystic of a
successful project

• Robert Vogel
• Regional Manager Consulting Central Eastern
  Europe

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Agenda
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Approach to Projects
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A virtual customer story
Famous Diamonds Sales Inc.
... is interested in a Citrix Access
Infrastructure solution and asked for
support in the upcoming project.
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Famous Diamonds Sales Inc.

• Executive Summary
• Meanwhile, the Famous Diamonds Sales Inc. Group
  maintains fifteen plants in five countries with a
  total workforce of approx. 2,900 employees and
  sales agencies in the worlds major industrial
  nations.
• With a European market share of about 11 the
  family business is one of the worlds most
  important producers of Diamonds, jewellery and
  upgraded products such as necklaces, postformed
  and softformed elements. Famous Diamonds Sales
  Inc. is concerned about the implications
  associated with growing this server farm
  significantly, adding new applications, and
  allowing external access. Thus, Famous Diamonds
  Sales Inc. has engaged Citrix Consulting to talk
  about a project approach..

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Diamants Requirements

• Business Needs
• Grow fast with new locations
• Integrate external dealers
• No travel to admin subsidiaries
• Central BackUp/Recovery
• Security via Access Strategy

• Is the Network Bandwidth enough ?
• What from my momentarily Infrastructure can I use
  ?
• What do I have to do to do the project in time
  and budget ?

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The Project Lifecycle
Start
t
Proof of Concept
Assessment
Design Reqts
Detail Design
Design Verification
Integration
Testing
Pilot
Build to Scale
Operation
Business Dev.
Roll Out
Analysephase
Designphase
Build- Testphase
Rollout Phase
Citrix Consulting Focus
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The Project Lifecycle
Spend


Start
t
Proof of Concept
Assessment
Design Reqts
Detail Design
Design Verification
Integration
Testing
Pilot
Build to Scale
Operation
Business Case
Roll Out
Citrix Consulting Focus
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Agreed Tasks

• Proof of Concept of the Network Bandwidth
• Infrastructure Assessment
• Design Requirement Analysis and a Design

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What We Do - Product ActivitiesProof of Concept

• Will it work in a Access Infrastructure
  environment?
• Design Concepts
• Applications / Printer / WebCams
• Network Devices
• Build a test environment to verify the above
• Small scale
• Non-production
• Document activities and findings
• Brief overview only
• Pre-cursor to Design Pilot activities

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Famous Diamantes Sales Inc. Proof of Concept
All network data that was measured with NetFlow
was gathered from the two network entrance
routers nirrtra.net. in the Famous Diamonds Sales
Inc. IP 10.2.255.62 and nirrtrb.net. IP
10.2.255.190 at Warsaw, shown in the figure below.
Fat Client SAP data flow
GO for IT
POC Document
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What We Do - Product ActivitiesInfrastructure
Assessment

• What is in place today
• What is its specification?
• How well does it work?
• Comprehensive analysis of current IT
  infrastructure
• 15 discrete areas of a Citrix MetaFrame
  environment
• Each scored against Citrix Consultings best
  practices for enterprise-class implementations
• Ranked in order of criticality
• Vital as a
• Root-cause analysis to assist in optimising
  current environments
• Pre-cursor to any subsequent design, migration or
  environment scale-up or scale-out

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Citrix Access InfrastrukturInfrastructure
Assessment
Infrastructure Assessment Client
Workstation Applikations Presentation Server
enviroment Security MS Windows
enviroment Printing Network Architecture Serverha
rdware Testenviroment Change Control System
Management Support BackUp Recovery Disaster
Recovery Training
Internet/WAN
DMZ
Secure Network
Company Ressources
Password Manager
Client
Directory
Advanced Access Control
AccessGateway
Password Manager
Mail/Calender
Client
File-System
Intranet
Presentation Server
Password Manager
Applications
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Fast Track IA Infrastructure Assessment
The following chart lists each of the
infrastructure components reviewed as part of
this engagement. Each component is given a
criticality rating as well as a readiness rating
of
IA Document
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What We Do - Product ActivitiesDesign
Requirements Analysis

• How needs should the target environment meet to
  be fit for purpose?
• Functional and Business Requirements
• Define what within current environment can/cant
  be changed (using information gathered from the
  IA)
• Integration of Power Users
• Document and agree with client
• Vital as a delivery
• An agreed definition against which to define and
  deliver a relevant detail design

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What We Do - Product ActivitiesArchitecture
Detail Design

• With information gathered from an Infrastructure
  Assessment
• Systems Architecture
• Provides a high-level view of main components
  within a target MetaFrame environment
• Detail Design Documentation
• Design and document a solution that can be
  implemented
• Covers x discreet areas necessary to address when
  designing enterprise-class Citrix Infrastructure
  environments
• Incorporates Citrix Consulting experience and
  best practice

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Design Summary Blueprint
Design Summary Famous Diamonds Sales Inc. will
implement a global, single Citrix Presentation
Server farm solution for its production
environment. The farm will have a single zone
with member servers and data residing in the
Warsaw data center. A Microsoft SQL 2000 Server
will be dedicated for the production farm data
store and the Citrix Resource Manager summary
database. The Citrix Access Suite license
server and the Microsoft Terminal Services
License Service are hosted on both Citrix Web
Interface servers in an active/passive mode...

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Design Key Decisions Detailed Design
After this work Famous Diamonds was able to
start the implementation and operating Phase !!!
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Numbers of the project
Plants all over Europe (also in Russia)
connected via Satelite Employees 2900 Team
2-3 Citrites / 3-4 Customer employees Duration
Start October 2005, ends in February
2006 Budget 1080 hours / 200.000 / expenses
directly paid by customer Additional Prior
Fast Track IA / Proof of Concept -gt 240h Major
Challenges User acceptance, timeframe, RollOut,
no existing
standards Number of escalations 1
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Key Success Factors in the Project

• Extreme customer orientation
• Solution oriented together with the customer
• Teaming with clear roles and responsibilities
• Clear escalation process in this project (open
  communication)
• Positioning between pragmatically and process
  oriented behavior
• Flexibility cause of Up Running their
  environment
• Operating Manual reuse for other projects
• Standard Plug In Client
• Enhance the Client Lifecycle
• Lower Admin costs enhance internal IT Service

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Customer Feedback !
Sent Donnerstag, 16. März 2006 0622To Holger
TemmeSubject Consulting Dear Mr. Temme, I
really need to compliment you on your good
respectively very good consultancy service. You
and your team did an outstanding job at Famous
Diamantes, which is unfortunately not common in
the consultancy business. Beside the excellent
operating manual which can be easily used as a
blueprint for other areas, you supported our
cowboys extremely well - this is true for
technical issues and beyond. Last but not least,
the main focus to build and run Citrix was
performed very well. Please hand down this
praise to your whole team. Kind regards, John
Do CIO Chief Information Officer
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Thanks for your patience !Q A

• Robert Vogel
• Regional Manager Consulting Central Eastern
  Europe

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The Consulting Team
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Citrix Consulting

• Mission
• To ensure the successful implementation of Citrix
  products by providing expertise and experience in
  Citrix technologies, methodologies, tools and
  best practices to
• Partners and Customers.

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Citrix Consulting Team

• A worldwide team of experienced Enterprise
  Managers, Architects and Consultants
• Access to Citrix enterprise implementation Best
  Practices
• Onsite consulting team that understands all
  aspects of the customer and partner environment.
• Work close together with partners
• Specialists in Citrix products technologies
• Specialists in related 3rd party products
  technologies

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Citrix Consulting Worldwide
America 73 Consultants
EMEA 33 Consultants
Munich, ParisLondon
Worldwide 141 Consultants
Corporate Consulting Team 17 Consultants
APAC 18 Consultants
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Consulting Tasks
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Citrix Consulting Tasks Packages
Health Check
Design
Operating Manual ITIL Standard
Infrastructur Analyse
Proof of Concept
Migration Workshop
Design Requirement Analyse
Stress Testing
Whiteboard Session
Pilot
Design Document Review
Business Benefits Workshop
Application Roll Out
Project in respect to individual customer
requirements
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Solutions Delivery Methodology
Citrix Consulting tailors its solutions and
project approach to fit the needs of our clients,
while adhering to our proven methodology

• ANALYSIS
• Infrastructure Assessment
• Proof of Concept
• Design Requirements Analysis
• DESIGN
• Architecture Detail Design
• Design Verification
• BUILD TEST
• Scalability Testing
• Pre-Production Pilot

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Design Verfication
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What We Do - Product ActivitiesDesign
Verification

• Using Detail Design and Documentation
• Define and create a design verification
  environment
• Used to validate Design and performance criterion
• Modify design if necessary
• Clean up and hand over with design as Test
  Development environment

Design Document
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What We Do

• BUILD TEST
• Application Infrastructure Integration
• Automated Builds
• Profile Management Solutions
• Citrix product customisation
• ROLLOUT
• Production Pilots

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What We Do

• BUILD TEST
• Application Infrastructure Integration
• Automated Builds
• Profile Management Solutions
• Citrix product customisation
• ROLLOUT
• Production Pilots

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Thanks for your patience !Q A

• Robert Vogel
• Regional Manager Consulting Central Eastern
  Europe

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