BestCities Global Alliance Setting Service Standards

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BestCities Global AllianceSetting Service
Standards
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(No Transcript)
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• DMOs expected to show value
• Accountability is key
• Standards gaining in importance

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Setting Standards

• We cant do enough to upgrade our level of
  services in the industry, including bureaus.
• Chris Cahill, this morning, around 845am

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BestCities

• First...
• ... global alliance of DMOs
• and only...
• ... set of audited service standards in the
  industry
• that also...
• ... leverages international business through a
  formal exchange of leads

BestCities
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BestCities Vision

• BestCities will be recognized globally for
  delivering the worlds best DMO practices for the
  meetings industry.

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The Opportunity

• ROI in international congress market
• Joint effort ? greater penetration
• Leverage resources
• Each partner 1 total of 8
• Positive brand association
• Top cities bureaus
• Learning from each other
• Best practices
• Address marketplace needs
• Quality DMO Quality Client Experience

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Standards of Performance
We wished to define standards of performance and
measure compliance with them.
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Standards of Performance
Assure clients that our partners follow best
practices and perform at an acceptable level for
the client.
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Challenge

• No such service standards exist amongst DMOs.
• How to set standards across cultures,
  organizations and vast geographies?

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BestCities Milestones
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Service Categories

• Destination expertise
• Bid assistance
• Event planning
• Attendance building
• On-site servicing
• Post event servicing

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Expectations of Partners

• Good fit, track record of partnering, commitment
  to goals of alliance
• Implement Quality Management System
• Participate with people and financial resources

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Future Expansion

• Copenhagen

Edinburgh ?
Vancouver ?
Central/North Asia
Central/South Europe
U.S.

• Dubai

• San Juan

• Singapore

South America
Cape Town ?
Melbourne ?