Business Review Templace

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CommSettlements Independent Telecom Management
Telecommunication Consulting Services Audit,
Optimization, Negotiation, and Implementation
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Agenda

• CommSettlements Overview
• Consultative Process
• Contract and Bill Review
• Needs Analysis
• Optimization and Configuration Options
• Service Provider Cost Benchmark Study
• Implementation
• Next Steps
• Bios and Case Studies

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CommSettlements Overview
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CommSettlements Overview

• CommSettlements is an independent telecom
  management company
• Specializing in helping companies reduce their
  monthly telecom expenses, find and recover
  billing errors, and optimize the network
  infrastructure
• Providing a turnkey process that incorporates all
  cost management tasks including auditing, bill
  management, cost allocation, order processing,
  and contract management in a single solution
• Staffing a primary account consultant, network
  analyst, and project manager to each engagement
• Working on a contingent fee basis. There is no
  risk to the client as we will not be paid unless
  the client realizes cost savings

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Consultative Process
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Consultative Process

• Reviewing the clients current telecom
  infrastructure, contracts, and most
• recent billing statements is the start of the
  process
• We perform a detailed review on the current
  contract focusing on price, volume commitments,
  penalties, and additional services
• We perform a gap analysis between contractual
  provisions and actual billing invoices, covering
  all voice and data line items
• Local, LD, wireless, internet, and paging rates
• Federal, state, and local tariffs, taxes, and
  fees
• Line and equipment costs (POTS, trunks, circuits,
  DID, DS3 and T1s)
• Directory assistance
• Video conferencing
• Audio conferencing
• Equipment maintenance contracts etc.

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Consultative Process

• We will present initial findings from the
  contract and invoice analysis. Using
• these findings we will facilitate a discussion
  with the client on network
• configuration and future growth needs.
• Initial analysis will include demand modeling
  (price and volume), trunk utilization studies,
  and equipment and application analysis
• Potential changes within the company can impact
  the optimization of the voice and data networks
• Office moves
• Business expansion
• Acquisitions or Greenfield sites
• Equipment maintenance contracts and etc.
• Disaster recovery and contingency planning

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Consultative Process

• We prepare several options and make
  recommendations based on thorough
• carrier negotiation and analysis
• Detailed quotes obtained directly from multiple
  service providers
• All service provider information, prices and
  service levels processed and verified
• Local, LD, wireless, internet, and paging rates
• Federal, state, and local tariffs, taxes, and
  fees
• Line and equipment costs (POTS, trucks, circuits,
  DID, DS3 and T1s)
• Directory assistance
• Negotiation on price, service, and maintenance
  will ensure no contract surprises
• Detailed presentation of options and
  recommendations are prepared and presented to
  client for final decision

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Consultative Process

• After final service provider and network decision
  is made, we aggressively
• implement the plan with dedicated resources. The
  implementation will
• positively impact both the balance sheet and the
  income statement
• Document disputes and pursue credits,
  over-billings, and out of contract charges
  (balance sheet)
• Aggressive follow up and call escalation
• Coordination with state regulatory agencies if
  required
• FCC and/or PUC coordination if required
• Bill review until all credits appear
• Finalize contract negotiations and implement new
  pricing and options (income statement)
• Installation of new equipment if required
• Disconnects and cut-offs coordination
• First bill verification

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Next Steps
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Next Steps

• To get started, a client contact should be
  Identified who can provide initial
• support
• Execution of CommSettlements contract
• Copies of current carrier contracts
• Copies of carrier invoices covering trailing
  three months
• Signature on Letter of Authorization (This allows
  us to communicate with the service providers on
  your behalf). No changes will be made without
  client approval
• Customer Service Records obtained from carriers
  with LOA
• Contact Information
• Mike Johnston
• Managing Partner
• CommSettlements Incorporated
• Direct 770.497.8207
• Fax [phone]
• Email mike.johnston_at_commsettlements.com

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Partner Bios
Mike Johnston Mike has been involved in
Telecom and Information Technology for over 10
years. In 1996 Mr. Johnston was a founding
partner in Stratis Business Centers. Stratis
Business Centers provided office space, business
support services and full voice and data
connectivity for its clients. Mr. Johnston was
instrumental in developing fully automated
billing software and a remote support help desk
which provided telephone system programming and
support as well as personal computer and network
support. Stratis Business Centers was merged
with Regus Business Centres (RGU, London Stock
Exchange) in early 2001. While at Regus Business
Centres, Mr. Johnston was personally responsible
for identifying and recovering over 4 million in
credits from voice and data service providers.
Mr. Johnston also reduced Regus Business Centres
annual operating expense for its voice and data
services from 11.5 million per year to 5
million per year. Mike founded CommSettlements
in 2003 and has negotiated substantial savings
for its clients and recovered credits for both
overcharges and billing errors. CommSettlements
also provides consulting services for companies
that plan to expand, reduce or relocate their
telecommunication and data infrastructure.
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Case Studies
A Call Center for a large Mortgage Brokerage A
large call center for a well known mortgage
brokerage firm was able to save over 1.2 million
per year by using the services of CommSettlements
Inc. A thorough review of the contract and 4
addendums revealed an opportunity to renegotiate
the Monthly Recurring Charges as well and
equipment rental and cost per minute rates. A
substantial credit was also successfully
negotiated. These cost savings were realized
without changing the existing carrier. Worldwide
Office Service Provider A leading provider of
fully staffed and furnished office space was
paying over 11 million per year for voice and
data services, CommSettlements personel was able
to reduce the annual expenditure by over 55.
This was accomplished through line/circuit
optimization and carrier re-negotiation.
CommSettlements also identified over 4 million
in charges that were incorrectly billed by
carriers. The 4 million was issued in credits,
which effectively meant there were no costs for
voice and data services for several months.
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Case Studies
Computer Room Cleaning Company A medium sized
high end computer and data storage room cleaning
company was able to reduce their monthly expense
by over 20 by using CommSettlements consulting
services. This savings was accomplished without
changing carriers. This company also received a
substantial credit for a DSL line that was never
certified, but was being paid for on a monthly
basis. CommSettlements also recommended a new
wireless purchasing arrangement that resulted in
savings of an additional 2,000 per
month. Collections Call Center A medium sized
call center was able to reduce their monthly
telephony expenditures by 60. This was
accomplished by a recommendation from
CommSettlements to change the routing
configuration and re-negotiation with the
existing carrier. These savings were realized
without changing telecom service providers. A
credit from the carrier was also
negotiated. Regional Hospital A regional non
profit hospital organization with 500 beds in 3
urgent care facilities and 15 satellite locations
was able to reduce their annual expenditure by
over 137,000. Savings were achieved without
changing carriers in areas such as long distance,
local, pagers and data services. Overcharges by
carriers of over 28,000 were also identified and
recovered by CommSettlements.