eRespond Premise Management

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eRespondPremise Management
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Accessing the Premise Module

• To access the Premise module, select the
  Premise menu from the main eRespond menu
• The Premise List Screen is displayed

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Searching for Premises

• The Premise List Search Pane allows the user to
  search for premises using criteria in 3 different
  tabs

General Customer and Premise attributes
Further relevant Premise attributes
Address and Location attributes, e.g. search by
Street and Town
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View Premise Details

• The Premise details can be viewed in 2 ways
• Via the tabbed Premise Details area in the List
  Display
• Via the Right-click menu in the Premise List
  display

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View Premise Details (cont.)

• Viewing premise details on tabbed area of Premise
  List

Summary Premise Information, including Customer
information, Full Address Information, Contact
Information associated with Premise, and the
Nature of any Priority Services
Is the premise home to a special needs customer,
or are they a key account ?
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View Premise Details (cont.)

• Viewing premise details in a single window by
  right clicking on premise and select premise
  detail

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Changing Premise to Network Link

• There are two ways to connect a premise to a
  device in the eRespond Network model
• Automatically via an interface from the CRM or
  customer database (usually nightly) this is the
  usual method
• Manually via the Premise Module
• The latter facility allows the user to connect
  any premises for which there is no current
  Premise to Network Link in the CRM or customer
  database.

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Changing Premise to Network Link (cont.)

• To connect a premise to the network
• Right-click on the premise to be connected, and
  select
• NOTE Multiple premises can be selected, and the
  Premise to Network Link can be updated at the
  same time
• This brings up the Premise to Network Link Wizard
  screen

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Changing Premise to Network Link (cont.)
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Changing Premise to Network Link (cont.)
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Changing Premise to Network Link (cont.)
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View Premise Audit Trail

• All changes to a premises attributes are logged
  in the premise audit trail
• To view the audit trail for a Premise, right
  click on the Premise in the list, and select
  View Audit Trail

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View Premise Audit Trail (cont.)
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View Current and Historic Events associated with
a Premise

• A premise can be associated with
• A Current Outage
• Current Troubletickets
• Historic Events
• To view any current or historic events associated
  with a premise, right-click on the premise and
  select the appropriate option

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View Current and Historic Events associated with
a Premise (cont.)

• Selecting the option takes the user to the event
  list filtered to show the appropriate list of
  current or historic events (if any)