Solving realtime business problems

1
Allowing you to communicate
YOU and Swine Flu
Crisis comms
with employees
at the touch
of a button
2
Communicating in a Crisis

• Do you have a business continuity plan?
• What is your driver to improve your crisis
  communications
• The Civil Contingencies Act (CCA)
• LSE Turnbull Report
• BS 25999 British Standard for Business
  Continuity Planning
• SWINE FLU ?
• What situations do you need to cater for?
• How does your current process work?
• How well do you communicate with all your
  employees in a crisis/incident? (how long does it
  take, how many people does it rely on)
• Do you gather real-time feedback from your
  employees in order to react effectively?
• Are you affected by the incident?
• Are you safe?
• Are you able to continue working?
• Would your managers manage in a crisis?

3
It all starts with the data

• DATA
• Without a clean and trustworthy source of contact
  information Business Continuity communications
  are severely compromised. However, with that
  information, and the effective use of modern
  technologies, organisational resilience can be
  built-in from the data and the technology
  outwards.
• HR are custodians of critical business-continuity
  data, and this needs to be accessed and utilised,
  real-time, to make event response optimal.
• MANAGEMENT INFORMATION
• using organisational information on your
  reporting structures you have a means for every
  manager in your organisation to glean essential,
  real-time feedback from employees under their
  control, to enable you to establish genuine
  state-of-play analysis, and to be able to recover
  to a workable environment as promptly as possible.

4
Who needs to know ?
5
Who needs to know?
External Stakeholders
Messages
Events
6
is this typical of your current system?
a telephone tree
7
vs.
8
vs.
9
vs.
10
Staying in
control
...keeping an eye on the situation
reviewing the feedback
...acting on the decisions
timely decisions based on feedback
11
vs.
12
putting you in CONTROL
at the CENTRE of the situation
...keeping an eye on the situation
reviewing the feedback
...acting on the decisions
timely decisions based on feedback
13
Swine Flu? Here? Pigs might fly!!