Knowledge Management and Training Strategy

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Knowledge Management and Training Strategy

• Phil Garing, MD, Toucan House
• Sarah Marsh, MD, Edutech KM

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Introduction

• Toucan House is an educational design consultancy
  and learning solutions provider
• Edutech KM is a partner specialising in managing
  workplace cultural barriers to KM and
  implementing solutions to capture and manage
  knowledge assets

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What well cover

• Knowledge management and training are evolving
  and overlapping
• Formal vs. Informal Learning
• The Learning Lifecycle
• General Cable Case Study

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Current Paradigms

• Knowledge management and training are often
  managed as separate endeavours, though they have
  similar goals
• Many knowledge management initiatives have fallen
  flat because workplace cultural issues have not
  been addressed
• Recall and retention are often limited after
  formal training

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Formal Learning

• Typically initiated by the organisation
• A designed training experience
• Objectives are defined by the organisation based
  on perceived need
• Potentially reusable
• Employees are not always bought in
• Discussion/reflection encouraged
• Good for induction/foundation

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Informal Learning

• Initiated by the employee, based on current need
• Learning by doing paradigm employee seeks
  solution to a current problem and learns in the
  process
• Often not reusable knowledge gained is often
  lost or not made accessible to others
• Employees are contributors, as well as trainees
• Learning is an ongoing process, not a one-time
  event

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The Informal Learning Paradox
Jay Cross The Other 80 - http//www.internet
time.com/
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The Learning Lifecycle
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Foundation Material

• Process, principles and policy
• Legal and business environment

return
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Standard Procedures

• Adherence to best practice
• Standard parameters
• Enhanced efficiency

return
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Database Support

• Ease of maintenance
• Ongoing knowledge capture
• Training infrastructure
• Assessment tools

return
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General Cable Case Study
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In Conclusion

• Training and knowledge management benefit from
  being part of one overarching strategy
• Training and KM endeavours will not be successful
  without the appropriate buy-in at all levels
• Informal and formal learning each have strengths
  and weaknesses leverage each as part of your
  blend.

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Questions/Comments?