Southend Commercial Property Claims

1
Southend Commercial Property Claims
Dedicated to bringing you a better service
2
Specific Team Contacts for Brokers L Z plus
Jelf
Telephone [phone] Fax [phone]
Team Manager Sally OKeeffe Email
sally.okeeffe_at_aviva.co.uk Mobile [phone]
Team Manager Rachael Mooney Email
rachael.mooney_at_aviva.co.uk Mobile [phone]
First Notification of Loss (FNOL) Team 2 Email
Address pfnol2_at_aviva .co.uk
Case Ownership Team 2 Email Address
propco2_at_aviva.co.uk
Jody Ponder Phone Ext 610122 Elizabeth
Twitchett Phone Ext 610071 Courtney Box Phone
Ext 610098 Rhys Watson Phone Ext 610012 Gillian
Meddings Phone Ext 610129 Caroline Howard Phone
Ext 610056 Josh Beckman Phone Ext 610210 Valerie
Hayes Phone Ext 610051 Niel Haggan Phone Ext
610223 Lauren Wicks Phone Ext 610230 Paul
Hawkins Phone Ext 610196 Adam Elliston Phone Ext
610222 Jeanette Anderson Phone Ext 610271 Lisa
Ferraby Phone Ext 610201 Thomas Lovejoy Phone
Ext 610121 Kimberley Byram Phone Ext 610198
Gary Finden Phone Ext 610000 Tanya Bellamy Phone
Ext 610145 Sam Somerset-Butler Phone Ext
610149 Elvisa Anderson Phone Ext 610191 Ruth
Smith Phone Ext 610160 Jodie Hills Phone Ext
610068 Adam Wright Phone Ext 610034 Emma
Ringwood Phone Ext 610081 Tamzin Link Phone Ext
610190 Amy Pankhurst Phone Ext 610204 Michael
Carey Phone Ext 610032 Daniel Elliott Phone Ext
610221 Michael Ball Phone Ext 610255 Amy
Morris Phone Ext 610249 Alexander Hancock Phone
Ext 610214 Vicky Saunders Phone Ext 610223 Lucy
Weller Phone Ext 610042
3
Did You Know?

• You can notify a claim online via our new and
  improved online claim form - log onto
  www.aviva.co.uk/broker, click on Commercial
  Insurance, select the product and click on 'new
  claim'. Simple!
• Repairs carried out by our approved network of
  property repairers are guaranteed for 12 months.
• Our loss adjusters can make interim payments
  directly from our system to keep your customers
  trading, So your clients receive their money
  faster and when they need it the most
• Our loss adjusters - These experts work closely
  with us to ensure that, when a high value or
  complex claim occurs, they visit your customer at
  the earliest opportunity to get the claim moving.
  Our loss adjusters can even authorise claims to
  accelerate the speed of settlement.
• We appreciate that behind every claim theres an
  individual. Thats why we have a Commercial
  Property Centre of Excellence filled with experts
  to best support you
• Keeping you updated - We know that few things are
  more frustrating than waiting for news. So well
  keep you posted on claim developments in the way
  that best suits you, right through to settlement.
  And well let you know whats going to happen and
  by when, so youll always know what to expect
• We have a proven weather response plan in place
  thats been tried-and-tested by the floods in the
  summer of 2007. Not only did our network of
  suppliers meet claimants demands, we even
  deployed our own mobile Claims Help Bus to
  support our customers on the spot, face to face

4
(No Transcript)