Partnering for Patient Empowerment Through Community Awareness PPECA: a patient safety awareness pro

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• Partnering for Patient Empowerment Through
  Community Awareness (PPECA) a patient safety
  awareness project
• Linda Walton, Associate Director
• Galter Health Sciences Library, Northwestern
  University, Chicago,
  llinois
• Lorri Zipperer, Cybrarian
• Zipperer Project Management, Evanston, Illinois
• Chicago Patient Safety Forum
• Voices from the Field Five Years after To Err
  is Human
• March 11, 2005

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Collaborators

• Consumers Advancing Patient Safety (CAPS)
• Galter Health Sciences Library, Feinberg School
  of Medicine, Northwestern University
• Zipperer Project Management
• Funded by National Library of Medicine Regional
  Office

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Vision

• An informed and active consumer can improve
  their safety as a patient or as a patients
  representative.

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Collective Effort

• Working at the community level helps build a
  sense of trust for consumers.
• Partnering with a range of players and
  perspectives is very effective in collaborating
  and finding solutions.

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Public Libraries

• Public libraries have a history of providing
  educational programs on topics of interest to
  their communities.
• Public libraries provide a comfortable
  environment for learning.
• Librarians can help consumers research specific
  issues affecting their health care and safety.

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Healthcare Organizations

• Experts that consumers see as knowledgeable
• A community resource for health care delivery and
  patient safety awareness
• Direct access for consumers to practitioners
  before becoming a patient.

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Consumers

• View of how to effectively communicate to their
  peers.
• Illustrate gaps in current efforts to help frame
  the issue of patient safety.
• The compassion of experiencing the system as a
  patient.

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Partnering for Empowerment

• PPECA is the first model for building patient
  safety awareness through community partnerships
  involving a public library and a healthcare
  institution.
• Foster community partnerships
• Encourage patient/provider partnerships
• Inform consumers and librarians on patient safety
  awareness

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Goals for the Model

• Create an effective tool for communicating
  patient safety issues to the public
• Provide guidance for developing partnerships
  between public libraries and healthcare
  institutions at the community level
• Involve public librarians in patient safety
  awareness

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Project Scope

• September 2004-February 2006 (18 months)
• Create partnerships
• Develop content for presentations
• Community presentations given
• Focus groups for evaluation
• Final templates and facilitation guide
• Create Web site
• Test final model with public librarians

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Library/Hospital Partnerships

• Chicago, IL
• Chicago Public Library / Bessie Coleman Branch
• Mercy Hospital and Medical Ctr
• Dixon, IL
• Dixon Public Library
• Katherine Shaw Bethea Hospital
• Harvey, IL
• Harvey Public Library System
• Ingalls Health System

• Schaumburg, IL
• The Schaumburg Township District Library
• Alexian Brothers Medical Ctr
• Skokie, IL
• The Skokie Public Library
• Rush North Shore Medical Ctr

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Community Support

• Chicago Patient Safety Forum
• Metropolitan Library System
• Health Learning Center _at_ Northwestern Memorial
  Hospital
• Illinois Hospital Association

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Content Covered

• Four-part session
• One Persons Story - Personal account from a
  consumer perspective
• A Context for Safety (systems) Local Hospital
  representative
• The Clinical Side of Safety (surgery, drugs,
  etc.) - Local Hospital representative
• Quality information Academic medical librarian

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Experience thus Far

• Rural
• Primarily elderly audience
• Wanted to share their stories
• Both caregivers and patients
• Inner-city community
• Low turn out
• Promotion crucial
• Simpler marketing tools

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Feedback

• I never realized so much happened behind my
  doctor for him to be able to care for me.
• Dixon library patron
• The PPECA project has given us the opportunity
  weve wanted to get the patient safety message
  out into our community.
• Carol Guegerty Chief Nursing Officer
• KSB Hospital, Dixon, Illinois

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Getting Started

• Tools/project web page
• www.galter.northwestern.edu/ppeca
• Readings list
• Speaker templates
• Facilitator guide available Fall 2005
• Traveling display
• Contact local public librarians to build
  relationships
• Funding suggestions

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Contact Us

• PPECA
• Partnering for Patient Empowerment
• through Community Awareness
• PPECA_at_zpm1.com
• 847-328-5075