SHIP Evaluation Toolkit

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SHIP Evaluation Toolkit

• Why Volunteers Stay or Go Easy Evaluation
  Leading to Program Improvement

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Why Volunteers Stay or Go

• Presenters from Florida Department of Elder
  Affairs
• John Chreno, SHINE Director
• Horacio Soberon-Ferrer, Director, Planning and
  Evaluation
• Dennie Hill, Project Manager, Planning and
  Evaluation
• Jim Tillery, Government Analyst, Planning and
  Evaluation

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What do you want to know when you plan?

• Do the Counselors resign for personal reasons or
  because of program-related issues?
• What percentage of Counselors resign in their
  first year?
• Do new Counselors feel differently than others
  about the support they receive as Counselors?
• Do Counselors find it easy to use the training
  materials to quickly find the information they
  need?
• Is there a relationship between Counselor
  education level and retention?

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SHIP Evaluation Toolkit

• A management resource for SHIP Directors to
  evaluate the success of their program and plan
  for improvement.

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Components of the Toolkit

• SHIP Evaluation Guide
• Survey Application and User Manual
• Other Materials
• Templates
• Sample Evaluation Report
• Survey Tools
• PowerPoint Presentations

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SHIP Evaluation Guide
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Special Features of the Guide

• Tabs, pop ups and links for faster movement
  within the Guide
• References to other parts of this SHIP Evaluation
  Toolkit and to external Websites 
• Helpful Tips throughout are specific to
  conducting this SHIP evaluation

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Survey Application

• The Survey Application is a computer
  application that enables the SHIP Director to
• Manage counselor rosters.
• Conduct the surveys.
• Report evaluation findings.

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Special Features of the Survey Application

• Sample size calculator
• Language Spanish and English Client Survey
• Survey process management
• Built-in sample randomizer
• Automatic subject selection and scheduling
• Auto-queue for call backs
• Data entry for mail surveys
• Download and upload Client Contact Form data