NHS Direct and Out of Hours Care

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NHS Direct and Out of Hours Care Paul Jenkins
Acting National Director Dr Andy Lee - National
Medical Adviser
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• Key messages
• Policy and strategy - Commissioning Framework
• Clinical sorting in OOH

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• NHS Direct - Context
• NHS Direct to be established as a Special Health
  Authority by April 2004
• PCTs commissioning NHS Direct from same date
• OOH clinical integration largest service priority
  to be completed by December 2006

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• Commissioning Framework - OOH
• Provider of Choice and last resort
• Nationally Enhanced Service
• Flexible service models

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• Flexible service models
• Working with other providers
• Variety of approaches possible
• Must be compatible with quality and governance
  framework
• Must offer value for money
• Common technology and process

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• Next Steps
• Further integration in 2004/5
• Engagement with PCTS to agree longer term
  timetable
• Development and evaluation of service models
• Capacity growth
• Performance improvement including clinical
  sorting