www'nhsdirect'nhs'uk

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www.nhsdirect.nhs.uk
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NHS Direct - a new gateway to healthcare
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www.nhsdirect.nhs.uk
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PAUL JENKINS
Department of Health
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www.nhsdirect.nhs.uk
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Call centre coverage
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www.nhsdirect.nhs.uk
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Total calls handled by NHS Direct
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Gender profile of NHS Direct patients
Male
39
Female
61
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Age profile of NHS Direct patients
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NHS Direct advice
999 3
AE 8
Self-care30
GP lt4 hrs
GP 4 to 24 hrs
Other
GP gt24 hrs
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Satisfaction ratings 2001
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NHS Direct staff
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NHS Direct staff
1,500 Call handling staff
1,000 Nurses
60 Part-time
Disabled / Work-injured nurses
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Working with partners
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Managing demand
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Projected annual call volumes
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Nurses required to handle15 million calls per
annum
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www.nhsdirect.nhs.uk
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6 million hits per month
160,000 visitor sessions
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Self-help guide
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Online enquiry service
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Benefits of NHS Direct
Fast and convenient
Empowering citizens
Appropriate pathways of care
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www.nhsdirect.nhs.uk