SAC Ang Hak Seng

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Learning Organisation- The SPF Story
SAC Ang Hak Seng Singapore Police Force
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Scope
3. Outcomes
4. Challenges
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Tale of SPF OD
Organisational Performance

• Enhance Capacity
• Individual
• Team
• Organisation

Time
80s
Early 90s
Mid 90s
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Our SPF Learning Organisation Process
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Creating a Shared Vision/Actions
Leadership Group
Past
Present

• LG Process
• Facilitation
• Big / Small Circle
• Ground rules

Departmental Group
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STORY 1
Commissioner's Gift
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CPs Dilemma
To Give or Not
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Shared Vision Inspiration to the World A Force
for the Nation United with the Community
Vision in Use A Police Force
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Scope
3. Outcomes
4. Challenges
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Enabling Structures
Unlearn, Learn, Relearn
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Enabling Structures
Operations
Learning Operations
Learning is part of Work
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After Action Review (AAR)
Reconstruct Event
Follow up
Surface Issues
Document Learning
Analyse Issues
Recommend Solution
Learning As Part of Work
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Mistake Management Model
Intention vs Consequence Model
Safety Net for all!
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Enabling Structures
Unlearn, Learn, Relearn
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Enabling Structures
Corporate Planning Processes
Quality ofResults
Quality ofRelationships
STRATEGY
Quality ofActions
ORGANISATIONDEVELOPMENT
Quality ofCollectiveThinking
Quality ofPlanning
Organisational Learning Loop
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Enabling Structures
Collective Planning Processes
Shared Vision and Scenario Planning Matrix
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Enabling Structures
Unlearn, Learn, Relearn
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Internal Communications
Relationship Building
Leverage on Informal Infrastructures
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Enabling Structures
Unlearn, Learn, Relearn
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Enabling Structures
People
Training Content
Training Control
Training Delivery
Training Capability
from Content to System
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Scope
4. Challenges
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WHAT WE HAVE GAINED SO FAR?

• MORE ENERGY, PASSION OWNERSHIP

STORY 2
MISSION IMPOSSIBLE IV
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MISSION IMPOSSIBLE IV
Challenge
No witness
No evidence
?
No motive
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PROCESS
Team Based Investigation System
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MISSION IMPOSSIBLE IV
Outcome / Team Based Investigation
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What we have gained so far?

• Better ability to solve crimes

48.3 - 2005
Crime Clearance Rate
25.2 - 1994
Year
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What we have gained so far?

• Good international standing

2nd
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Scope
3. Outcomes
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Challenges
To do LO or To be LO
Dont let the round table fool you. Whereverhe
sits, thats the head.
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Challenges
Is LO the only way?
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Conclusion

• SPF is still learning.
• 3 to 5 years to see changes
• Starts with HQ then Units