Presentation name or presenter name

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Thomas Swanger Humboldt State University
Robyn Pennington Chancellors Office
SAUG Meeting August 16, 2006
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• QI 101
• An Introduction to the Systemwide Quality
  Improvement Program
• and
• The Student Administration
• Banner Collaborative

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• Student Administration Banner Collaborative

CSU Stanislaus
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• Systemwide Quality Improvement Program
• Began in 1993
• Promotes continuous quality and productivity
  improvement in the CSU through providing support
  for
• Systematic identification and transfer of best
  practices
• Quality enhancement strategies and frameworks
• Assessment of customer needs and satisfaction
• Process measurement and evaluation tools
• Performance measurement
• Campus and/or systemwide collaboration

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• Systemwide Quality Improvement Program
• The Quality Improvement Program is campus based
  with systemwide support
• Program also participates in systemwide efforts
• Campuses choose to be full participants in the QI
  program or can participate on a functional basis

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• Systemwide Quality Improvement Program
• QI Program support structure
• Steering Committee
• Provides direction for QI Program activities
• Planning Committee
• Implements and carries out QI Program activities
• CO QI Program staff
• Implements and carries out QI Program activities
• Located in the Business Finance division at the
  Chancellors Office (CO)
• In the Business Solutions Services department
  within the Information Technology Services
  department

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• Systemwide Quality Improvement Program
• QI Program support structure Cont
• Quality Improvement Facilitators (QIFs)
• One or two at each campus
• Typically designated to organize QI efforts at
  campus
• Functional Representatives
• Campus representative for functional area
• Serves as contact between the campus function
  group and QIF / QI Program

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• Systemwide Quality Improvement Program
• The QI Program focuses primarily on the following
  activities / initiatives

Strategic planning / framework support Balanced
scorecard training and support Pbviews training
and support Survey administration Symposium
QI awards Best practices Initiative
Process mapping training and support Audit
initiative Knowledge / information
sharing Other, such as meeting
facilitation, misc QI-related project management
and training, etc  
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• Best Practices Initiative
• Under the directive of Chief Administrators/Busine
  ss Officers (CABO)
• Desire is to achieve greater results in Quality
  Improvement effort by developing sets of best
  practices that would produce disciplined
  processes, enable high standards of performance,
  produce high quality results, and/or contain
  costs

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• Best Practices Initiative
• Build on the functionality made available through
  the administrative systems defined by the Common
  Management System (CMS) project
• Begin with FOA
• As FOA gains experience and expertise in this
  process, the initiative will expand to other
  administrative systems areas, including HR and
  student administrative systems

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• CMS Project Charter
• The Common Management System will
• Enable a common set of administrative "best
  practices" approaches.
• Maintain and continuously improve information
  quality.

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• CMS has identified the following key business
  drivers for the ongoing development and
  maintenance of PeopleSoft/Oracle applications
• Adopt best practices or provide a foundation for
  best practices, where possible during the
  implementation and upgrade process
• Establish usage of best practices
• Maintain a develop once use multiple times
  model to leverage resources and share efforts

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• Process Mapping
• CSU Process Mapping provides tools that
• Explore how systems operate Identify existing or
  potential operational performance gaps
• Facilitate gap closure improving cost, quality,
  service or speed
• Why Process Mapping?
• Diagnostics determine the cause of a problem or
  condition
• Improvement a critical assessment of what really
  happens
• Education training/communication

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• Banner Collaborative Process Mapping
• Identified need to do process mapping
• Engaged and worked with QI team for Process
  Mapping training
• Goal
• Leverage knowledge and resources of 5 campuses
• Identify best approach, best way of working
  through a process
• Why do it 23 times when there may be a best way
  that can be universally used by campuses

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• Knowledge Transfer Sessions
• Does your campus have a best practice to share
  utilizing CMS Baseline?
• Have you enhanced services to students, staff,
  and faculty through your implementation or
  upgrade activities?
• Contact Thomas Swanger swanger_at_humboldt.edu

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• Systemwide Quality Improvement Program
• How to find your Quality Improvement Facilitator
  and additional information about the Quality
  Improvement Program
• www.calstate.edu/qi

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• Questions?

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www.calstate.edu