WholeofGovernment Finance and HR Business Solution Update

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Whole-of-Government Finance and HR Business
Solution Update

• Steve Mitchell
• CorpTech

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Shared services

• Shared services implementation from 2003 to 2008
• Established shared service providers and
  collocated staff
• Rolled out whole-of-Government eRecruitment
  solution, finance business solution into 11
  agencies and piloted HR. Appointed Prime
  Contractor (IBM) to complete rollout
• More than 100 million to date in financial
  returns to Government, savings in payroll
  disbursement contracts, IT infrastructure and
  procurement.
• CorpTech has the dual role of implementing
  whole-of-Government standard human resources (HR)
  and finance business solutions, and providing
  systems support for these solutions
• including contract management of the Prime
  Contractor (appointed in December 2007).

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Why appoint a Prime Contractor?

• A Prime Contractor model
• allows for fixed price contracts and reasonable
  certainty on budgets
• allows for definition of discrete work package
  with fixed delivery schedules
• allows competitive vendor pressure to be
  maintained.

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Standard Offer to dateFinance process scope
Note This is the high-level scope there are
specific exclusions from some of the in-scope
processes
In Scope
Out Of Scope
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Standard Offer to dateHR process scope
Note This is the high-level scope there are
specific exclusions from some of the in-scope
processes
In Scope
Out Of Scope
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Line of Business (LOB)Background

• LOB scope includes
• Program Project Management (PPM)use of SAP
  Project Systems and Investment Management
  functionality
• Asset Maintenance (AM)use of SAP Plant
  Maintenance
• Salesuse of SAP Sales Distribution.

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Current participating LOB agencies
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IBM recommended that a number of potential
requirements not be considered

• Scope items not recommended include
• duplicate requirements
• configuration requirements that are within the
  scope of the overall solution
• requirements met by existing functionality
• a large number of low priority requirements, i.e.
  if the agency or SSP accepted that it was not a
  legislative requirement and that not delivering
  it would not risk service delivery, incur
  additional cost or be a step back from current
  methods
• requirements which were not consistent with the
  Standard Offer or which were not considered good
  practice
• requirements which would have a negative legal,
  statutory, industrial relations, business
  controls or policy impact
• requirements which were not technically feasible.

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Forward Planning

• Provide surety of
• scope
• schedule
• funding
• Confirmation of core HR/Payroll and Finance
  functions
• Validate agency specific requirements
• Identification of key issues.

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IBMs Forward Planning stages
Review/validate standard offer baseline
Review and approval
Define scope
Refine standard offer baseline
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Finance

• Based on the feedback, IBM does not believe that
  it is necessary to make major changes to the
  current Standard Offer for finance.
• Not surprising given the current finance solution
  has been implemented successfully in a
  significant number of agencies.
• IBM identified potential refinements to the
  solution
• Addressing scope items which had previously been
  deferred
• Fine-tuning the current finance Standard Offer
  through additional core or shared SAP
  customisations
• Meeting agency-specific requirements through
  additional SAP customisations

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Human resources

• During the workshops 1,300 requirements were
  identified.
• Minimal shift at the requirements level in
  comparison to current Standard Offer Baseline.
• Moderate change at the application solution level.

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Deliverables

• IBM produced
• Requirements SpecificationThis document outlined
  the additional functionality requested by SSPs or
  agencies from the sector validation activity.
• Scope DefinitionThis document defined the
  Standard Offer recommendations for finance, HR
  and LOB business solutions (core and shared) and
  agency specific functionality (this is in
  addition to the Standard Offer Baseline).
• Release Plan and scheduleThis document detailed
  the approach and timelines to design, develop and
  implement the Standard Offer and agency specific
  recommendations. It did not include costs.

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Agencies and shared service providers

• identified the business critical issues
• validated the assumptions CorpTech and IBM made
  around agency complexity for the release schedule
• validated the implementation activities for each
  agency, shared service provider, CorpTech Service
  Management and IBM
• consolidated responses for finance, HR and the
  release schedule.

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How agency feedback was addressed

• Categorisation of requirements
• Whole-of-Government
• Agency specific.
• Whole-of-Government
• Up-front detailed design
• Based upon best practice models
• Dedicated team led by IBM
• Leverage current knowledge
• Opportunity for participation.
• Agency specific
• Designed at time of agency implementation
• Based upon best practice models.

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Go-forward strategy

• Takes into account outcomes of Forward Planning
  and other changes and is based on the following
  principles
• address the urgent needs of the original Phase
  1 agencies
• Queensland Health
• Department of Education, Training and the Arts
• Department of Emergency Services
• Department of Corrective Services.
• provide certainty for remaining agencies
• maximise the use of whole-of-Government processes
  and core build
• ensure cost effective and sustainable solution
  and technology platforms
• seek opportunities to accelerate some components
  of the program
• remain within existing budget allocation
• manage the program as an integrated program of
  work.

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Go-forward strategyNext steps

• Finalise go-forward strategy
• Endorsement of go-forward strategy
• Communication to sector of detail
• IBM provides Phase 2 pricing.

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Summary

• IBM engaged to complete the design/build and
  implementation.
• Phase 1risk mitigation
• Phase 2remaining agencies.

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Questions?

• Steve Mitchell
• CorpTech
• 07 322 46251
• steve.mitchell_at_corptech.qld.gov.au
• www.corptech.qld.gov.au