Staff Medical Adviser TRICARE

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Staff Medical AdviserTRICARE

• TRICARE Health Care Regions
• Highlights of First U. S. Army CY 2000 TRICARE
  Survey
• Completed TRICARE Actions
• First U. S. Armys SMA TRICARE Focus Over the
  next 4 Months
• 5 Oct 00

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First U. S. Army CY 2000 TRICARE Survey Positive
Response Areas

• TRICARE Re-enrollment is fairly easy
• Primary Care Providers are within 30 minutes of
  work / home
• Routine Appointments are being received within 7
  days
• Specialty Appointments are being received within
  1 month
• Emergency or Urgent Care is being received within
  1 day
• Nurse Advice Hotline Information is useful

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First U. S. Army CY 2000 TRICARE Survey Positive
Response Areas

• Pharmacy Prescriptions are being filled in a
  satisfactory manner
• Dental Care is being provided in a satisfactory
  manner
• Dental Care Claims are being settled within 2
  months
• Needed TRICARE Information is readily available
• Chain of Command is helpful in solving TRICARE
  issues
• Command TRICARE Info provided at Newcomers
  Briefing

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First U. S. Army CY 2000 TRICARE Survey Negative
Response Areas

• Minimum satisfaction with Primary Care and
  Specialty Care providers
• Lack of individual understanding regarding the
  Claims Appeal Process
• Medical Claims are not being settled within 2
  months
• Overall TRICARE Services are minimally better
  than last year
• Minimum satisfaction with the overall TRICARE
  Health Care Program

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First U. S. Army CY 2000 TRICARE Survey Negative
Response Areas

• Minimum availability of Local Support Groups to
  assist with TRICARE concerns
• Commands Health Promotion/Wellness Program
  availability
• Command TRICARE Information provided as part of
  the Unit Sponsorship Program

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First U. S. Army Completed TRICARE Actions

• Established/Linked to E-mail accounts
• - 1Ahealth_at_gillem-emh1.army.mil
• - TRICARE_help_at_amedd.army.mil
• - Military Lead Agents
• Provided TRICARE Information for First U. S. Army
  Newsletters

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Staff Medical AdviserTRICARE FocusNext 4 Months

• Intensify educational efforts
• Improve availability of TRICARE information
• Detailed review of geographical areas of concern
• Improve access to providers in remote areas
• Collaborative efforts to simplify claims process
• Continue to participate in Regional TRICARE
  Conferences, disseminate information