SCOPA Forum April 13, 2004

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SCOPA ForumApril 13, 2004
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Charge

• Determine goals and measures so we know we have
  progressed in our value of open and two-way
  communication
• Consider content of information so communication
  is useful and thoughtful get peoples attention
  in more informed ways
• Communicate both the means and process of
  improving communications
• Advise on communications vehicles such as Library
  Links and Staff Intranet
• Develop and implement feedback mechanisms

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Process Creation

• Accomplishments
• Staff suggestion box
• CC Liaison program
• Staff Communications Guide
• With MG, plan Moving Forward large group meeting
• In Development
• Exploring Why Not? site for Library

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Product Advisement

• Accomplishments
• Library Staff Front Door
• Library Events Calendar
• Library Links enhancements
• Strategic Planning Website
• YUL Strategic Planning leaflet
• Guidelines for Committee Participation
• Review of Netiquette site
• Presentation to LMC regarding new documents
• In Development
• Committee Sign-up/Interest Database

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Measurements

• Accomplishments
• Analysis of surveys, questionnaires, and feedback
• Review of relevant literature
• In Development
• Focus Groups on communication needs

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• THANK YOU
• www.library.yale.edu/cc