Immunization Recall and Reminder

1
Immunization Recall and Reminder

• Task Force for
• Policy Recommendations
• Immunization Reminders Recall
• October-December 1998
• Janna Halverson and Shane Illies, WA DOH and
  David Bibus, Seattle-King County Department of
  Public Health

2
BACKGROUND

• October 1998
• CHILD Profile Organized Task Force
• For Reminder and Recall Policy
• Phase One developed
• Now needed statewide input
• Ensure ultimate system meets needs

3
BACKGROUND

• 35 recommended names
• 22 participants recruited
• Private providers
• Major health plans
• Immunization Coalition/JEMT
• Local Health Jurisdictions
• WA DOH
• WA DSHS

4
PURPOSE

• PRIMARY PURPOSE
• Document outlining recommended policy
• Immunization reminder and recall system for
  Washington State
• ADDITIONALLY
• Document the process

5
PURPOSE

• Questions to Address
• How define Reminder and Recall
• Who communications should target
• Objectives of communications
• Key messages
• Format
• Tasks and Responsibilities
• How share recommendations

6
PROCESS

• Materials for review
• Three half-day sessions in October and November
• Draft policies
• Share with 5 colleagues between sessions
• Revise and finalize

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BROAD DEFINITIONS

• Immunization Reminder
• The method used to alert patients of an
  impending need for immunization(s), thereby
  encouraging the patient to make an appointment
  for a scheduled-immunization, according to WA
  States current recommended schedule

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BROAD DEFINITIONS

• Immunization Recall
• The method used to inform a patient of a
  missed or past-due immunization, according to
  Washington States current recommended schedule

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SPECIFIC DEFINITION

• Audience
• Format
• Objective
• Timing
• Key Messages
• Responsibility
• Key Assumption

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CRITICAL TO SUCCESS

• 1. Aggressive Communications
• Awareness of CHILD Profile
• 2. Benefits of participating in
• Central Registry
• Savings in clerical costs
• Savings in mailing costs
• Increased quality assurance

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CRITICAL TO SUCCESS

• 3. Providers should still have
• option to opt out
• But still encouraged too
• participate in and update
• Central Registry
• 4. Parent/Guardian communications
• reflect partnership between
• doctors office CHILD Profile

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SHARING THE RECOMMENDED POLICIES

• AUDIENCES
• Private Providers
• Health Plans
• Community Health Centers
• Tribal Leaders
• Military Providers

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SHARING THE RECOMMENDED POLICIES

• OBJECTIVES
• Inform of these policy recommendations
• Increase awareness and understanding of CHILD
  Profile
• Emphasize importance of Central Registry
• Provide opportunity to offer feedback before next
  phases

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SHARING THE RECOMMENDED POLICIES

• Communication Mechanisms
• Letter from Maxine Hayes
• Personal calls/meetings with key leaders, prior
  to mailing
• Articles in association newsletters
• Special presentations at select associations
• Developed by CHILD Profile Communications Group
  and reviewed by Task Force