Situational Leadership

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Situational Leadership
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Overview

• Directive and Supportive Behavior
• Leadership Variables
• Situational Leadership II Model

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Directive Supportive Behavior
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Directive/Task Behavior

• Involves
• Clearly Telling People
• What to Do
• How to Do It
• Where to Do It
• When to Do It
• And Then Closely Supervising Their Performance

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Supportive/Relationship Behavior

• Involves
• Listening to People
• Providing Support and Encouraging Their Efforts
• Facilitating Their Involvement in
• Problem Solving and Decision Making

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Leadership Variables
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Leadership Variables

• Follower
• Boss
• Associates/Peers
• Organization
• Job Demands
• Time

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Interim Summary

• Directive/Supportive Behavior
• Leadership Variables

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Situational Leadership Model
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Subordinates Development Level

• Competence Task, Knowledge and Skills
• Commitment Motivation and Confidence

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Levels of Development

• D1 - Enthusiastic Beginner
• D2 - Disillusioned Learner
• D3 - Reluctant Contributor
• D4 - Peak Performer

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Levels of Development

• D1
• Low Competence, High Commitment

Enthusiastic Beginner
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Levels of Development

• D2
• Some Competence, Low Commitment

Disillusioned Learner
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Levels of Development

• D3
• Moderate to High Competence
• Variable Commitment

Reluctant Contributor
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Levels of Development

• D4
• High Competence, High Commitment

Peak Performer
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Levels of Development

• D1 - Low Competence, High Commitment
  Enthusiastic Beginner
• D2 - Some Competence, Low Commitment
  Disillusioned Learner
• D3 - Moderate to High Competence, Variable
  Commitment Reluctant Contributor
• D4 - High Competence, High Commitment Peak
  Performer

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• Development Level is Task Specific!

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Directing

• High Directive, Low Supportive
• Leader Defines Roles of Followers
• Problem Solving and Decision Making Initiated by
  the Leader
• One-way Communication

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DEVELOPMENT LEVEL OF FOLLOWER(S)
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Coaching

• High Directive, High Supportive
• Leader Now Attempts to Hear Followers
  Suggestions, Ideas, and Opinions
• Two-way Communication
• Control Over Decision Making Remains With the
  Leader

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Supporting

• High Supportive, Low Directive
• Focus of Control Shifts to Follower
• Leader Actively Listens
• Follower Has Ability and Knowledge to Do the Task

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Delegating

• Low Supportive, Low Directive
• Leader Discusses Problems With Followers
• Seeks Joint Agreement on Problem Definitions
• Decision Making Is Handled by the Subordinate
• They Run Their Own Show

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What Happens If We Have a Mismatch of Style
With Development Level?
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Increasing Follower Development Level

• Tell Them What You Want Them to Do
• Show Them What You Want Them to Do
• Let Them Try - There Is Some Risk
• Observe Performance - Focus on the Positive
• Manage the Consequences

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The Leaders Goal

• Build Your Followers Development Level So You
  Can Start Using Less Time-consuming Styles
• (S3 and S4) and Still Get High Quality Results.

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SUMMARY

• Directive and Supportive Behavior
• Leadership Variables
• Situational Leadership II Model

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Situational Leadership is not something you do
TO people but something you do WITH people