LRC Live: the librarian makes a house call

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LRC Livethe librarian makes a house call

• Jacque Dessino
• Electronic Services Librarian
• Tidewater Community College
• September 8, 2005
• LRC/DT/IT Peer Group

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Virtual Reference Service
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What is LRC Live?

• A cooperative VCCS-wide initiative to provide
  live reference service over the Internet.

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• How can LRC Live help?
• Allows reference staff member and patron to work
  together online and use Internet resources
  collaboratively and interactively
• Help define research need
• Identify and locate appropriate sources,
  including licensed and public web sites and print
  resources
• Teach electronic resource searching.
• Assist with evaluation of resources
• Provide the same assistance online as is provided
  in the LRC

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What doesnt LRC Live do?

• Just provide the answers

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When can you connect to LRC Live?

• The hours are posted on the LRC Live web page.
• 45 Hours a Week
• Monday Thursday 10 am 8 pm
• Friday 10 am 4 pm
• Sunday Noon-3 pm and 5 pm 8 pm
• Use email reference when LRC Live is not
  available.
• Appointments are also available

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Who is at the other end of LRC Live?

• Reference staff from 16 VCCS colleges

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Usage

• Who can use LRC Live?
• ll VCCS students, not just online students
• All VCCS faculty and staff
• Anyone else, although LRC Licensed resources will
  not be available to them.
• What is LRC Live usage?
• All VCCS Colleges
• Fall 03-Spring 05 43 increase
• Busiest days are Tues and Wed

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What the patron sees if the service is closed
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The librarian can look at the info the patron
entered. Transcripts of previous sessions with
same email address are accessible.
The
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After the Session

• Complete transcript sent to patron
• Includes both chat and links
• All the links are live
• Resources can be revisited

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LRC Livethe librarian makes a house call

• Jacque Dessino
• Electronic Services Librarian
• Tidewater Community College
• September 8, 2005
• LRC/DTLS/IT Peer Group