Student Client Support New Employee Orientation

1
Student Client SupportNew Employee Orientation
2
General Information

• Academic Computing
• Media Services
• Academic Systems
• Student Client Support
• Official Web Site
• http//www.neiu.edu/scs
• Blackboard Course
• ACADCOMP

3
General Information

• Academic Computing
• Media Services
• Academic Systems
• Student Client Support
• Official Web Site
• http//www.neiu.edu/scs
• Blackboard Course
• ACADCOMP

4
Organizational Chart
Student Lab Assistants
5
Policies

• Student Use Policy
• Dress Code
• Homework
• Lost and Found
• Problem Users

6
Student Lab Assistant Duties
The primary responsibility of a student lab
assistant is to help the user with the general
applications provided in the labs.
7
Student Lab Assistant Duties

• Sign Attendance Sheet.
• Stay visible at all times.
• Inspect the lab every 20 minutes.
• Perform Headcounts every hour.
• Retrieve and sort printouts every few minutes.

8
Opening Lab Assistant

• Arrive 15 minutes prior to the lab opening.
• Ensure that computers are ready to be used.
• Ensure printers are ready to be used.

9
Closing Lab Assistant

• Notify users that the lab will be closing.
• Turn off computers and printers.
• Close / Lock the doors and windows

10
Weekend Lab Assistants

• Public Safety opens the labs
• Page Client Support if major problems arise
  (x2394)

11
Blackboard Course ACADCOMP
12
Problem Reports
13
Workshift Scheduling

• Keven Hisson
• B-107
• K-Hisson_at_neiu.edu
• 442-4358

14
Workshift Scheduling
15
Workshift Scheduling
16
Schedule Source
17
Schedule Source
18
Substitutions

• Emergency Situations
• Call B-107 (442-4390)

• Non-Emergency Situations
• Look for a substitute 3 days
• e-mail lab assistants via BlackBoard
• Your Responsibility

19
Timesheets

• One Timesheet every 2 weeks.
• If you worked from the 1st to the 15th
• Fill out the timesheet on the 12th.
• If you worked from the 16th to the end of the
  month
• Fill out the timesheet on the 26th.

20
Timesheets
21
Timesheets
M, W, Th 4 - 8pm Fr 10am - 2pm
22
Substitutions
M, W, Th 4 - 8pm Fr 10am - 2pm
23
Toner Recycling

• If printouts are gray, try shaking the toner.
• If printouts are still unclear, replace the
  toner.
• After replacing the toner, put the used one in
  the toner box and mark the box used.
• Print out a printer configuration sheet.
• Take used toner and printer configuration sheet
  to B-107 and take new toner back to the lab.

24
Toner Recycling
25
Additional information

• Workshops
• Lab Managers
• Client Support Specialists