Quality Information Informed Choices

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Quality Information Informed Choices
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Workforce Investment Act

• Individual Choice
• Accountability
• Local Decision-Making

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Informed Choices

• Strategic Planning
• Service Delivery
• Customer Choices
• Performance Assessment

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Quality Information
Data
Analysis
Governance

• Workforce
• Information
• System

Capacity Building
Delivery
Research Development
Customer Feedback
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Data

• High Quality Information
• Accurate
• Timely
• Local
• Comparable Across Geography

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Analysis

• Transform Data into Information
• Formats that Make Sense
• Provide Interpretation
• Tailored to Customer Needs
• Assistance of Skilled Professionals

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Delivery

• Easy to Access
• Easy to Use
• Variety of Media
• Address Customer Needs

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Customer Feedback

• Customer Needs
• Setting Priorities
• Continuous Improvement

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WIA and Workforce Information

• Secretary of Labor
• Governors
• State Employment Statistics Agencies
• Workforce Investment Boards

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Workforce Information Council

• Joint Federal-State Council
• Plans the Workforce Information System
• Oversees System Development

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Key Issues

• Local Data
• Skills Information
• Filling Data Gaps
• Customer Feedback
• Innovation in Delivery Systems
• Developing Analysis Capacity

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Improvement Initiatives

• Local Labor Force and Unemployment Statistics
• Local Occupational Wage Information
• Skills Information Using ONET

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Improvement Initiatives

• Information Delivery Strategies
• Occupational Vacancy Survey Capacity
• Customer Satisfaction Measurement Program

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Customer Satisfaction Measurement Program

• Upcoming Telephone Survey of Workforce Investment
  Boards
• Planning for 2001 Customer Feedback Program
• State Customer Feedback Efforts

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Your Input Needed

• What Are Your Most Important Information Needs?
• What Do You Most Want From Your State Employment
  Statistics Agency?

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More Information

• www.workforceinfocouncil.org
• Dixie Sommers
• Sommers.21_at_osu.edu
• 614-688-3366