BOOM Behaviour Oriented Observation Method

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BOOM Behaviour Oriented Observation Method

• OBSERVATION
• TRAININ G

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Observation conditionswho can observe?

• Generally an observer (BOOMER) must be, or have
  been, an air traffic controller, or some one with
  a highly developed knowledge of the controllers
  work.

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Use of video

• Advantage this allows the BOOMER to show the
  BOOMEE the behaviours they have chosen to focus
  on.

• WARNING
• You must obtain permission to use a video from
  all the parties involved.
• Remember to set up the video and check the
  equipment well in advance.
• Pay attention to the position of the camera to
  record the BOOMEE's interaction with others
  and/or radar screen
• You have to record the time, shown on the video
  counter, when the behaviour starts and ends.

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Observation of NTS and contextual elements

• What are observable behaviours, how do these
  relate to NTSs ?
• How do we imply the presence or the absence of a
  NTS?
• What kind of observation supports are required?
• What kind of environmental/contextual elements
  are relevant?

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What is an observable NTS ?

• Discussion

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NTS ?
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Components of an NTS

• Behaviour

NTS ?
Thought
Environmental/context component
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Specificity of NTS

• NTSs are related to
• Social behaviour
• To take the initiative for an action
• To have an open mind
• Ability to accept change, be creative
• To imagine new solutions
• Attitudes
• Acceptance of a permanent learning process
• Understanding of safety culture

• Features of NTS
• More transferable than technical skills
• Often linked to relationships with others
• More global (not related to a specific technical
  domain)

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Defining NTSs within BOOM

• NTSs are general skills used alongside technical
  skills
• NTSs should not be confused with a character
  trait
• NTSs are dynamic according to
• the experience,
• the context/environment,
• the knowledge
• NTSs can be learnt

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Behaviour and NTSsSummary

• An observable behaviour is something that you can
  see someone doing.
• A non-technical skill is generic ability,
  attitude or knowledge that a person has and which
  they may use to perform a behaviour or mental
  processing of information (thinking).
• Remark A mental process is not an observable
  behaviour in itself.

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Behaviour and NTSSummary

• From actions / behaviours and context the
  presence or the absence a non-technical skill can
  be implied.

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Lets make a list of observable NTSsthat
controllers use
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Basic principles in NTS observation

• NTS are often not directly observable

Find indicators, signs (behaviours, events)
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BOOM FORM parts A B

• Part A
• General information on the session
• Time of occurrence of the behaviour
• Part B
• Identified behaviour
• Contextual conditions (A/C involved,)
• Related TRM domain/s
• Remark Generally one observation item
  (behaviour, event, action, impression) per sheet

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Observation conditions

• BOOMEE briefing about the nature of the exercise
• Observation agreement with the BOOMEE
• Focussing observation on one/ two pre-selected
  TRM domain(s)
• No interference during the observation
• Average observation duration ½ h to 1h

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Observation instructions 1/2

• To maintain a good instructional process, you are
  asked to
• brief the BOOMEE as mentioned in the previous
  slide
• remain vigilant throughout the observation
  session
• manage fatigue and stress
• remain open-minded
• maintain your own situation awareness to be able
  to follow the task progression

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Observation instructions 2/2

• As the observer, you are asked to note down every
  notable behaviour, for example when
• the behaviour seems unusual for the context
• the behaviour is obviously not adapted to the
  situation or particularly adapted
• the behaviour is strange or not easily
  understood,
• you have another way in mind to act in the same
  situation
• be particularly attentive to the behaviours of
  the observed controller that may have direct
  influences over safety

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Contextual elements

• Aircraft controller was concerned with (code,
  position)
• Weather conditions (clouds, wind)
• Team atmosphere
• Controller health status
• Workload (high, medium, post peak hours)
• ...

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Where are NTS used in ATC ?
Procedure Attitudes
Error Management

• Communication

NTS
Situational Awareness
Teamwork / Team roles
Resources and Stress Management
Decision Making
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Lets return to our introduction example
Observed behaviour The controller put the
headset on (before he was working with the
microphone)

• Observed context
• Crossing of 3 aircraft
• Noiseless room

1st TRM interpretation Stress
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Another example
Observed behaviour Planning controller makes
suggestions to the trainee

• Observed context
• On the job training session
• 3 persons are working (ECPCT)
• One aircraft is catching up with another

1st TRM interpretation Team work
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End of the Observation Training

• The first step of the method is complete you
  know how to perform behavioural observation and
  arrive at your 1st interpretation of these
  (Remark do not be concerned if you do not have
  large number of observed behaviours, an average
  of 5 items for 1/2 hour observation is fine)
• You have to prepare the debriefing to confirm
  your interpretation or to clarify your
  observation.

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OK, lets practice observing behaviour

• You will be shown a short section of video,
  approximately 15 seconds. Your job is to write
  down a description of the behaviour that you have
  observed. Choose only one person in the video to
  observe.

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Process Participants
Tasks Tools
BOOM Behaviour Oriented Observation Method
OBSERVATION BOOMER,BOOMEE
PREPARATION FOR BRIEFING BOOMER
DEBRIEFING BOOMER,BOOMEE

• OUTCOMES
• BOOMEE buy- in
• BOOMEE LEARNING
• CHANGE BEHAVIOUR IMPACTING ON SAFETY
• IMPROVED TEAM PERFORMANCE

• Explain the process
• Record the behaviour
• Identify Non- Technical Skills
• Note the situation context

• Interpret behaviour
• Prepare questions
• Plan interview

• Explain the process
• Interview
• Provide feedback
• Promote learning

BOOM form Parts A, B
BOOM form Part C
BOOM form Parts D,E,F
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