Bob FarrellRobin Martin Chairman and CEOEVP International

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Bob Farrell Robin MartinChairman and
CEO EVP International

• Achieving Business Excellence

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Challenging Times
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Who is Metastorm?

• Market leader across 3 critical software sectors
• Strong global presence with 1300 customer
  organizations around the world
• Proven products and expertise with established
  regional offices and global partner distribution
  network
• Only software provider to bring together robust
  EA, BPA and BPM on single platform
• Unmatched customer success worldwide

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Metastorm Enterprise Portfolio
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Todays Business Agenda

• Business Pressure to
• Generate fast measurable cost savings
• Increase efficiency
• Grow/protect revenue
• Deliver greater business value by getting more
  out of what you have
• Get it done faster with lower risk
• Seize the Initiative

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Gartner on Business Expectations for IT
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With that in mind

• Ask Yourself.
• Are you focusing on
• The Right Things
• At the Right Time
• In the Right Way

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Beyond the Basics for Strategic Advantage
General Population is Here Today
and some Metastorm leaders are here.
Metastorm customers are here
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the more you can
see
go
the farther you will
With enterprise architecture you gain a three
dimensional view of all of the components to your
business and their interrelationships.
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The Metastorm ProVision enterprise and business
architecture software enables you to model and
visualize your entire enterprise to gain a clear
understanding of the cause-effect relationships
between business strategy, business processes and
the systems and technologies that support them.
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current state
document change
current state
model enterprise
assess impact
define relationships
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model enterprise
document change
current state
model enterprise
assess impact
define relationships
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define relationships
document change
current state
model enterprise
assess impact
define relationships
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assess impact
document change
current state
model enterprise
assess impact
X
define relationships
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document change
document change
future state
model enterprise
assess impact
define relationships
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document change
model enterprise
assess impact
define relationships
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Business Process Analysis software allows you to
analyze, simulate change and collaborate on
business process improvements before you
implement them.
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BPA
Metastorm ProVision BPA is a robust suite for
business process analysisincluding process
modeling, simulation, Six Sigma and other
optimization methods.
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model process
BPA
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collect data
BPA
model process
document improvement
collect data
share collaborate
analyze impact
simulate change
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share collaborate
BPA
model process
collect data
document improvement
share collaborate
analyze impact
simulate change
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simulate change
BPA
model process
collect data
document improvement
share collaborate
analyze impact
simulate change
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analyze impact
BPA
model process
collect data
document improvement
share collaborate
analyze impact
simulate change
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document improvement
BPA
model process
collect data
document improvement
original process
share collaborate
analyze impact
simulate change
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BPA
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Business Process Management is a distinct
approach to process improvement creating
visibility and empowerment.
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Metastorm BPM is a complete business process
management suite for roundtrip process
improvementincluding design, integration,
automation and monitoring of both human and
system-based processes.
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design process
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integrate
design process
refine process
integrate
automate deploy
report
monitor
manage
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automate deploy
design process
refine process
integrate
automate deploy
report
monitor
manage
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manage
design process
refine process
integrate
automate deploy
report
monitor
manage
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monitor
design process
refine process
integrate
automate deploy
report
monitor
manage
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report
design process
refine process
integrate
automate deploy
report
monitor
manage
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refine process
design process
refine process
integrate
automate deploy
report
monitor
manage
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Monitor IMPACT on strategy and goals to
guide future change
Identify FOCUS areas for optimal improvement
business harmony.business rhythm.business
performance.
Make the RIGHT change
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Generate Fast Measurable Results

• Benefits
• Improved Efficiency and Productivity
• Real-time visibility and decision making
• cost reduction
• enhanced quality
• risk reduction and compliance.
• paper reduction green sustainability

• Challenge
• Operational Excellence Program
• Add 2 to EBITDA
• Solution
• Process and ROI Analysis
• Automated processes globally for up to 18,000
  employees
• Engineering Change Management
• Tender Review
• Invoice Processing

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Generate Fast Measurable Results
RomPetrol

• Benefits
• payroll expenses have reduced by more than
  500,000/month
• 200 employees relocated
• 100 reduction in data input errors
• real-time monitoring synchronization of fuel
  stocks data with inventory data
• the speed for generating accounting statements
  has increased 100
• Bad Debts have been reduced from 5 to less than
  2 per month

• Challenge
• Common view all processes
• Understand activity duration costs
• Integrate applications with human tasks
• Control business exceptions (very frequent)
• Transfomation of the Business
• Solution
• ProVision - standard modeling tool
• Entire Business Modeled
• Metastorm BPM across the Enterprise
• Implemented in 120gas stations

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Generate Fast Measurable Results
Chubb

• Benefits
• Consolidated Commercial Policy issuing from 40
  centres to 3 locations
• Improved customer service and response times
• Reduced Headcount
• Management Dashboard for insight into all global
  processes

• Challenge
• Centralization of distributed process rating,
  quoting and booking commercial insurance
• Limited visibility into inventory and policy
  status
• Inconsistent documentation, work prioritization
  and quality
• Solution
• Metastorm across Global Operations
• Handling work across US, Asia Pac Latam
• Integrated with underwriting and commercial
  booking systems

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Organizations Rely on Metastorm
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Australia/ New Zealand Customers
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Not a lot of people know this, but

• The Business Process and Application
  Architectures for the merger of Hewlett-Packard
  and Compaq were architected using Metastorm
  ProVision.
• The redesign of the Microsoft Customer Support
  policies and processes (ITSM) were modeled and
  implemented using Metastorm ProVision
• All documents for Lufthansa Miles More program
  are processed via Metastorm BPM
• Every new customer of Sumitomo Bank is added
  through Metastorm BPM
• All questions to a Home Office Minister (UK
  Central Government) are answered via Metastorm
  BPM.
• All Stella Artois beer dispatched through Inbevs
  Order 2 Pour system is ordered through Metastorm
  BPM
• All BBC Programmes are commissioned through
  Metastorm BPM
• All incidents on the London Underground are
  reported through Metastorm BPM
• Every price discrepancy at Amerisource Bergen is
  resolved through Metastorm BPM

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Where do you Start?

• Focus on Core Processes which are
• High Value
• High Volume
• Time Sensitive
• Mission Critical
• Deliver a Rapid ROI

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Summary

• Metastorm - Complete End-to-End Process Software
• Address the entire process value chain
• connecting strategy to execution
• best of breed, integrated EA, BPA and BPM
  software solutions
• Processes are the life blood of dynamic and
  innovative businesses
• Opportunity exists to seize the initiative gain
  competitive edge
• Metastorm Customers are ahead of the game
• Efficiency and Productivity
• Management Control
• Compliance and Control
• Consistency
• Think Big, Think ROI

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Monitor IMPACT on strategy and goals to
guide future change
Identify FOCUS areas for optimal improvement
Make the RIGHT change
the unexpected value of business to the power of
3
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business harmony.business rhythm.business
performance.
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Monitor IMPACT on strategy and goals to
guide future change
Identify FOCUS areas for optimal improvement
Make the RIGHT change
the unexpected value of business to the power of
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