Part III The Baldrige Model of Performance Excellence

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Part III The Baldrige Model of Performance
Excellence

• Prepared for
• The Cedar Rapids Community Schools Board of
  Education
• August 16, 2004

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Baldrige and the Board
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Dashboard to Monitor Pogress
Integrated Management System
Leadership
1
4
Integrated Management System
Leadership
1
Strategy
2
5
Integrated Management System
3
Customers
Leadership
1
Strategy
2
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Integrated Management System
3
Customers
Leadership
1
Strategy
2
4
Information and Analysis
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Integrated Management System
5
3
Human Resource Focus
Customers
Leadership
1
Strategy
2
4
Information and Analysis
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Integrated Management System
5
3
Human Resource Focus
Customers
Leadership
1
Strategy
2
Process Management
6
4
Information and Analysis
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Integrated Management System
5
3
Human Resource Focus
Customers
7
Results
Leadership
1
Strategy
2
Process Management
6
4
Information and Analysis
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Integrated Management System
Requirements
Delight
5
3
Human Resource Focus
Customers
7
Results
Leadership
1
Strategy
2
Process Management
Predict Outcomes
6
4
Information and Analysis
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Integrated Management System
Requirements
Delight
5
3
Human Resource Focus
Customers
7
Results
Leadership
1
Strategy
2
Process Management
Predict Outcomes
6
Dashboard to Monitor Progress
4
Information and Analysis
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Quality Tools
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Examples of Quality Tools

• Histogram
• Consensogram
• Lotus Diagram
• Force Field Analysis
• Fishbone Diagram
• Radar Chart
• Pareto Diagram

• Brainstorming
• Flow Chart
• Plus/Delta
• Check Sheet
• Affinity Diagram
• Light Voting
• Scatter Diagram

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(No Transcript)
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What Is PDSA?

• Plan
• Do
• Study
• Act

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Using PDSA to Improve Math
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Board QuickCheck
Baldrige-Based Self-Assessment for the Board of
Education
The purpose of the Board QuickCheck is to
provide a quick evaluation of the school as a
learning system complete with an action plan for
getting started.
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LEADERSHIP
We work with key stakeholders to develop a School
Board mission statement that supports the state
and district mission. YES TBA
In the process
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STAKEHOLDER FOCUS

• We have surveyed our stakeholders to determine
  the degree of satisfaction with the Boards level
  of performance.
• YES TBA
• Sometimes

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STRATEGIC PLANNING
We have School Board goals that are measurable,
publicly displayed, and support district
goals. YES TBA Sometimes
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HUMAN RESOURCES FOCUS

• We have created a School Board in which Board
  members are partners in their work and learning
  through
• Collaboration designed to achieve common goals
• shared ownership of Board improvement goals
• positive environment.
• YES TBA
• Sometimes

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Process Management
All Board members work on continually improving
Board processes. We use a delta as well as
other quality tools to analyze Board performance
and make improvements. YES TBA
Sometimes
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Performance Results
We have data that indicate that our Board does
well compared to similar (then best)
Boards. YES TBA Sometimes
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INFORMATION AND ANALYSIS
Results data are publicly displayed and used to
monitor progress toward Board goals. YES
TBA In the process
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• If you see a need and choose to accept the
  challenge

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• a process to bring about intentional
  improvement is initiated.

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Board Improvement Process

• Validate the need for school board improvement
  (consult QuickCheck).
• Clarify and communicate board mission, goals, and
  measures.
• Adopt and deploy an approach of continual
  improvement for all board work.
• Translate the approach to aligned action by every
  board member.
• Analyze results and make improvements.
• Repeat the cycle.

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Plus/Delta

• Based on QuickCheck results, STRENGTHS and
  OPPORTUNITIES for IMPROVEMENT are identified.

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Readily Available Resources

• Langford - Tool Time for Education
• Koalaty Kid/Keys Resources (ASQ)
• Malcolm Baldrige National Quality Program (ASQ
  and National Institute of Standards and
  Technology)
• Jim Shipley and Associates Integrated Systems
  Solutions

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A Gold Mine

• The Iowa Quality Center (IRPE training)
• Grant Wood Area Education Agency
• Business partners embracing Baldrige/continuous
  improvement principles

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• When school districts apply the principles and
  techniques of continuous improvement over time,
  positive and lasting changes in all parts of the
  system (including student learning) are dramatic.

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A possible Cedar Rapids approach to continuous
improvement
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• Review the District Strategic Plan
• Train for and utilize the Baldrige framework (7
  Categories)
• Baldrige in the classroom for teachers and
  principals (building on Action Research)
• Iowa Recognition for Performance Excellence
  examiner training for supervisors
• PDSA as the process improvement model for data
  driven decisions
• Develop and utilize a school improvement planning
  format that is
• Based on Baldrige (and meets Iowa DE
  requirements)
• Reviewed quarterly and at the end of each year

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• Are we willing?