BACK OFFICE OF EGOVERNMENT: G2G RELATIONS Best practices of population information system in Sloveni

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BACK OFFICE OF E-GOVERNMENTG2G
RELATIONSBest practices of population
information system in SloveniaIrena
TrsinarMinistry of the Interior of the Republic
of Slovenia
http//www.mkm.ee/regno/ Tallinn, REGNO 2004
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E-GOVERNMENT - Relations
G2G Government to Government G2C Government
to Citizen G2B Government to Business How do
we rank these three groups? How are they
interrelated?
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E-GOVERNMENT Audience
G2C/G2B More understandable to - general
public - media -
politicians G2G - for professional
circles - for some curious individuals
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E-GOVERNMENT Publicity
G2C/G2B - a lot of public attention -
critical observation in media G2G -
discussions in conferences - articles in
professional journals - professional circles
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Into nucleus of public administration by means of
digital certificate Insight into Central
Population Register only for holders of digital
certificate SIGEN-CA
The latest service of e-government Insight into
persons own data is possible
CRPs G2C
Example http//vpogled-crp.gov.si/
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G2G RELATIONS - Role

• Back office of e-government
• base registers
• computer-to-computer communications
• use of new technologies
• adaptation of processes
• ... not only registers and services, but also
  relations of all kinds ...

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G2G RELATIONS - Achievements

• less contacts with individuals
• reduction of paper work
• faster operation of public administration
• accurate and timely data at all offices
• improved and transparent processes
• prevention from abuse
• cost efficient administrative procedures

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G2G RELATIONS - Legislation

• The Central Population Register Act
• Act on Personal Data Protection
• E-commerce and E-signature Act
• Administrative Procedures Act
• Freedom of Information Act
• acts of data sources
• gt 100 acts of the users

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STRATEGY ACTION PLAN

• Strategy of E-commerce in Public
  Administration in RS for period 2001-2004
• Action plan of e-government up to 2004
• coordination group (monthly sessions)
• standard organization of projects
• 143 projects 292 services
• Evaluation IDA (Interchange of Data between
  Administrations)

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ACTION PLAN - Evaluation
IDA web-based survey on Electronic Public
Services. According to methodology of
E-Government indicators for benchmarking
eEurope. In IDA only indicators for G2C/G2B are
included. Evaluation for Slovenia is based on
accomplishment of national plans for 12 services
for population and 8 services for business, as
reported by coordination group to Slovenian
Government. Published by Government Centre for
Informatics 17-09-2004 (Slovenian State Portal) .
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E-services in Slovenia EU-15 all, for
population and for business. Slo Sept.2004,
EU-15 June 2004 with estimations for
Sept.2004. (data on other 9 new EU states have
not yet been available)
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E-services for population and for business.
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Comparison G2C
Comparison G2B
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ACTION PLAN - Evaluation
G2C cervices evaluated in IDA 1. income tax
2. job searching 3. social security
4. personal documents 5. car
registration 6. building permit
request 7. report to police 8. public
libraries 9. matriculation 10.
birth/merriage certificte 11. change of address
12. health services
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G2G SERVICES OF THE CRP

• Security scheme (Regno 2001)
• E-input processes
• Regular updating of the users data bases
• Insight into the CRP
• Channelling the inquiries of officials

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G2G services have no indicators for evaluation.
Never mind they reflect in G2C/G2B services!
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EXAMPLE

• Ministry for Labour, Family and Social Affairs
• economical work, faster transparent
  procedures
• reduced contacts and paper work
• on line data checking, fast exact supervision
• 4 mio Euros/ year saved only by means of
  interconnection with the CRP, 2.5 mio Euros with
  Tax Register, reduction of workload for 2 perons.

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CHANGES OF the 3rd MILLENIUM

• Change of roles
• Counter ? internet
• Front office ? G2C (G2B) services
• Back office ?
• registers G2G services relations

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2002. In line at 7.50 queue already before the
opening hours in municipality register office of
Ljubljana (deadline for acquiring new passports
as all old ones have expired).
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Nowadays. No queuing in front of counters, as
more and more services can be done comfortably
from home/office. Municipality register office of
Novo mesto.
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Our counter nowadays - internet.
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Thank you for your attention! Irena.Trsinar_at_gov.s
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