Information Governance Update

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Information Governance Update

• Julie Bee
• Complaints and Information Governance Manager
• Childrens Services
• 3 December 2007

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What is information governance?

• Began life in the NHS, mainly relates to
  personal information
• Access to information
• Data Protection Act, Freedom of Information Act
• Information sharing
• Records management
• Data quality
• Information security
• Framework of policies, procedures, protocols,
  standards and guidelines which ensures that all
  information is managed efficiently and securely
  to allow for easy access, collaborative working
  and knowledge sharing

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1. Access to information

• Data Protection Act 1998
• Freedom of Information Act 2000
• Environmental Information Regulations 2004
• Re-use of Public Sector Information Regulations
  2005
• The Darlington public and national media exercise
  their rightsa lot!

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Data Protection Act 1998

• Does exactly that
• 8 principles
• We can share to provide statutory services e.g.
  childrens social care
• Access to Records Officer
• Recent research commissioned by the ICO showed
  that people now consider protecting their
  personal information as the second most socially
  important issue above the NHS, national security
  and environmental issues.
• 20 November 2007

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Freedom of Information Act 2000

• Its purpose is to improve the openness and
  transparency of government promote
  accountability for decision-making
• It provides the public with the right to access
  to non-personal, recorded information held by all
  public authorities
• There are 23 exemptions a mix of absolute
  exemptions, e.g. personal data, and qualified
  exemptions which are subject to a PI test, e.g.
  commercially sensitive information.

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Information sharing

• In-house
• Connexions
• Youth service
• YOS
• Other departments
• Health
• Police
• Schools

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2. Records management

• What is it?
• Systematic control of creation ,receipt,
  maintenance, use and disposal of records to
  support an organisations business activities
• What is a record?
• information created, received and maintained as
  evidence and information by an organisation or
  person, in pursuance of legal obligations or in
  the transaction of business
• Soyou all do this, all day, every day

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Records management

• Arguably, it underpins the whole JAR process (and
  legal obligations)
• Not just a dusty archive
• The email nightmare!
• Record lifecycle linked to retention and
  destruction
• Schools records, health records, HR records and
  JAR
• Reviewing scanning arrangements
• Supports good governance and organisational
  integrity

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3. Data quality

• Integrity is paramount
• CareFirst, EMS ? ContactPoint crucial that data
  is accurate
• National Fraud Initiative
• Data subjects and their right to accuracyand
  recompense if it goes wrong
• Child protection considerations

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4. Information security

• Keep in a secure environment
• Clear desk policy
• Central House basement v. CareFirst, EMS etc.
• Control, alt, delete
• Laptops
• Share appropriately
• Information sharing protocols and agreements
• Privacy v. access
• Confidentiality v. sharing
• Caldicott Guardian - George McQueen and Jenni
  Cooke job share
• Comply with the 8 DPA and 6 Caldicott principles

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Knowledge management

• Utopia!
• Intangible
• Its about people
• Data Information Learning Knowledge
• HR input needed

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Information governance and JAR

• Childrens Services Electronic Library ChiSEL
  (former doc control)
• Policies and procedures updated and made
  available to all
• Public information leaflets reviewed new
  branding
• Guidance notes case file management, storage,
  computer security, document control sheets
• Version control on records
• Records retention schedules
• Encryption?
• Case recording and induction?

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Corporate developments

• Corporate Information Governance Group
  Childrens Services represented by George McQueen
  and Julie Bee
• Information Governance Policy
• Records Management Policy
• Data Protection Act Policy
• Freedom of Information Act Policy
• Centres of excellence identified
• Information Governance Toolkit for Health and
  Social Care
• Data Quality Strategy
• File plans
• Linking in with Admin Review and ESCR
• Partnership Toolkit

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Other drivers

• CPA, APA, YOS inspection
• Newly formed National Information Governance
  Board for Health and Social Care (NIGB)
• CAF and e-CAF
• ICO, DH, DCSF requirements
• ContactPoint
• Increased partnership working
• DBCs corporate governance agenda
• DBCs e-strategy
• HMRC disaster and national drive for central
  database
• Required by law and we have to comply!

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Contacts

• Complaints and Information Governance Team
• Julie Bee, Complaints and Information Governance
  Manager, tel 388979 (2979) julie.bee_at_darlington.g
  ov.uk
• Susan Reynolds, Information Governance Assistant,
  tel 388804 (2804) susan.reynolds_at_darlington.gov.u
  k

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Questions?