PSO Presentation

1
KNOW WHEN
Pre employment SELECTION
Skills gap TNA ANALYSIS
Internal BENCHMARKING
Pre Post training EVALUATION
Skills DEVELOPMENT
2
KNOW WHY
Reduce the risks of recruitment
Consistency Equal Opportunities
Match candidate skills and role
Monitor and measure improvement
3
KNOW WHAT
Immediate feedback
Simulated Tests
Detailed question breakdown
Randomised Questions
4
TESTING
The right candidate
The right skills
The right position

• Easy to administer
• Identify skills gaps
• Test remotely
• Branding

5
TESTING PORTFOLIO SAMPLE
Audio Typing Speed Typing Data Entry Spelling
Grammar
SIMULATED assessments in Word, Excel, PowerPoint,
Outlook
No training required Call Centre Behaviour
Assessments
Audio assessments identifying core call / contact
centre skills
Basic workplace tasks including numeracy
sorting grammar and punctuation IT literacy
6
TRAINING
Targeted training in bite-sized topics Users
master what they want, at their pace
On demand access to thousands of lessons
Measurable progress and REAL ROI

• Voice text
• Interactive
• Certificates
• Prompts Reminders

7
TRAINING PORTFOLIO TITLES
MS 95 through to VISTA!
Microsoft Office 97 - 2007
Dreamweaver
Fireworks
HTML
Quickbooks
Flash
MS Project
Apple Mac
MS Project, Publisher Visio
8
RECOGNISING VALUE
9
SERVICE
Proactive Account Management
UK Service Support Desk
Maintenance Upgrades
Free Telephone Training